definity101
Technical User
hello,
I'm having an issue with a vector that is set up exactly the same as another, that works.I'm using the vdn # to direct calls to a certain dept.When the call enters the vector and is skilled to a hunt group, you can hear the 3 rings through the receiver but the phones(which are both available) don't actually ring.The call is then kept in que for 2 min.(as programmed) then directed to v.m.One of the phones are the same as in the other vector/hunt group that's routing just fine.I know i'm probably forgetting a field.Can anyone shed some light?
I'm having an issue with a vector that is set up exactly the same as another, that works.I'm using the vdn # to direct calls to a certain dept.When the call enters the vector and is skilled to a hunt group, you can hear the 3 rings through the receiver but the phones(which are both available) don't actually ring.The call is then kept in que for 2 min.(as programmed) then directed to v.m.One of the phones are the same as in the other vector/hunt group that's routing just fine.I know i'm probably forgetting a field.Can anyone shed some light?