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No recordings for 2 agents
- Thread starter SoDoTo
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purepest
tell me what info you need and I'll find out, all I can say is that it's connected to an Avaya CM3, can't see if it's connected via the trunks (though I would guess it is)as thre is no obvious T points. the avaya CDR is not configured.
It's my first time with Nice recorders but am familiar with Witness/Eyretel systems.
cheers
soDoto
tell me what info you need and I'll find out, all I can say is that it's connected to an Avaya CM3, can't see if it's connected via the trunks (though I would guess it is)as thre is no obvious T points. the avaya CDR is not configured.
It's my first time with Nice recorders but am familiar with Witness/Eyretel systems.
cheers
soDoto
tishimself
Vendor
- Aug 2, 2005
- 26
Your probably using Avaya CT integration then. If so, you have to make sure those to stations (not the agent extension numbers) are in your device Group on the T-Server that Nice connects to.
If you are using CVLan or Genesys integrations you have to update your device list on the Nice CLS.
If you are using CVLan or Genesys integrations you have to update your device list on the Nice CLS.
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