No music on Queue and Still Queue with menu action?? 1

[rollfig]

Hello everyone, working with IPO 8.1(65) and VM Pro 8.1.2004

When i create a Queue and Still Queue with the generic action everything works fine with the queue and still queue and music goes on after the "please stay on the line".. but when i put a menu action for the still queue that says "press 1 to leave message" after the greeting i dont hear any music at all and goes to dead silence??
Any hints why it`s doing this???

 

[CalgaryJeff]

What is your timeout set to? You should have timeout checked and set the timer for around 3 seconds to give them time to hit 1. If you have no timeout i dont think it will leave the menu thus the dead silence.

 

[rollfig]

Timeout is at 3 sec.

 

[CalgaryJeff]

In Manager under the huntgroup announcements tab is the post announcement tone set to music on hold?

 

[rollfig]

Yes it is..

 

[Greybeard191]

is the timeout on the menu tied to a generic action... doesn't need anything in it, just drag, drop, attach.

GB

 

[AACon]

tie the timeout to a transfer that goes to $ACD

-Austin
ACE: Implement IP Office

 

[rollfig]

Thanks AAcon its working with the transfer to $ACD, but still an issue because you cannot press 1 at anytime to leave a msg, the only time you can press 1 it`s when you hear the greetings..
So i bypass everything with only a queue action going to a menu, inserting my queue greeting file and then 60 sec of music and then another greeting msg and another 60 sec of music etc.. etc...

 

[hairlessupportmonkey]

Allow prompts to be interrupted by Tones" ticked?

ACSS - SME
General Geek

 

[rollfig]

Yes the "Allow prompts to be interrupted by Tones" is ticked

 

[Westi]

make sure that you do not have "normalize Queue length" ticked as that will not allow any touch tones

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.