No message waiting light? 1

[lwurl2]

This was a "normal" DN set on an 1120, and I have now converted it to an ACD set on an 1140. I did NOT rebuild the TN when changing types, only doing a ld 20, then 'chgtyp'. It no longer receives a Message waiting light on its 78623 extension. I have taken most of the CLS settings from another ACD set that does get a voicemail light. What would I be missing? Am I going to have to out the TN and rebuild it?

DES  78623 
TN   104 0 11 24  VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0 
NUID 
NHTN 
CFG_ZONE 00097 
CUR_ZONE 00097 
MRT  
ERL  0 
ECL  0 
FDN  56690
TGAR 8 
LDN  NO
NCOS 4 
SGRP 0 
RNPG 276 
SCI  0 
SSU  
LNRS 16 
XLST 
SCPW 12345
CLS  UNR FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPA 
     MWA LMPN RMMA AAD IMD DOS XHD IRA NID OLA VCE DRG1
     POD SLKD CCSD SWD LNA CNDA
     CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD 
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDA CFXA ARHA FITD CNTD CLTD ASCD 
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD 
     DDGA NAMA 
     DRDD EXR0 
     USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN 
     VOLA VOUA OUSD OBPD CDMR PRED RECA MCDD T87D SBMD 
     KEM3 MSNV FRA  PKCH MUTA MWTD DVLD CROD ELCD 
CPND_LANG ENG
RCO  0 
HUNT 56690
LHK  2 
LPK  2 
PLEV 02 
PUID 
UPWD 
DANI NO
AST  00 02 
IAPG 0 
AACS YES 
ACQ  AS: AST-DN,AST-POSID
ASID 16 
SFNB  1  2  3  4  5  6  7  8  11  12  13  18  21  22  23  24  25  26  28  29  31  33  34  35  36  37  38  39  
SFRB  33  
USFB  1  2  3  4  5  6  7  9  10  11  12  13  14  15  
CALB  0  1  3  4  5  6  8  9  10  11  12  
FCTB  
ITNA NO  
DGRP 
PRI  01 
MLWU_LANG 0 
MLNG ENG
DNDR 0 
RMTN 
KEY  00 ACD 74801 85  38025
     SPV 
     01 NRD 
     02 SCR 78623 D     MARP
        CPND 
          NAME Cindy, Hundley
          XPLN 27 
          DISPLAY_FMT FIRST,LAST
     03 SCN 78750 D 
     04 SCN 78830 D 
        CPND 
          NAME Sharie, Newman
          XPLN 27 
          DISPLAY_FMT FIRST,LAST
     05     
     06     
     07     
     08     
     09     
     10     
     11 XMWK 56690 78623 
     12     
     13     
     14     
     15     
     16 MWK 56690
     17 TRN 
     18 AO6 
     19 CFW 16  58347
     20 RGA 
     21 PRK 
     22 RNP 
     23     
     24 PRS 
     25     
     26     
     27     
     28     
     29     
     30     
     31     
DATE  3 APR 2013

 

[KCFLHRC]

Does 78623 appear on another phone some where? If so that is the problem. Why are you using xmwk for it's own DN? You have to have a unigue DN for the MW to work. If 78623 appears some where else then it's not unique.

 

[lwurl2]

I had put XMWK in there as a test, as it wasn't working before I added it. However, I just tested having my extension (non ACD) added as an scr to an ACD set, and when I left myself a voicemail, I got the MW light, and the ACD set did not, as expected.

 

[KCFLHRC]

It all has to do with the SCR being on Key 0. If the SCR key is not on key 0 and your extension appears on another phone this will cause your issue. So what you have to do is assign a unique DN to the phone and tell Call Pilot to light the light on that DN.

 

[lwurl2]

Yup, that did it. Thanks KCFLHRC!

 

[KCFLHRC]

Awesome, good job