No display on new D4225

[TeleLion]

MD110 BC12, no display on D4225 (DBC225 01/02001 r2G), if we plug an old D4225 (DBC 225 01/01001 R2F) works fine!!!!
Any one ran across the same problem??? Any suggestions???

 

[fouesnant]

Hi

I guess you have a FW problem on this phone. If you do CNBIP on ELU28/3, what does the MD answsers?
Have you tried to load all latests FW for D4 DTS?

BR/JC

 

[TeleLion]

Phone#1:
03 ROA309203 R3G
CAA1580026 R3U EXE
CAA1580027 R2C
CAA1580028 R2D
CAA1580029 R2B

When phone is in programming mode or self test mode everything is crystal clear, whenever you exit programming mode or self test mode, you can very hardly see and make out the writings on the LCD.

Phone#2:
03 ROA309203 R3G
CAA1580026 R3U EXE
CAA1580027 R2C
CAA1580028 R2D
CAA1580029 R2B
When phone is in programming mode or self test mode everything is crystal clear, whenever you exit programming mode or self test mode, you can very hardly see and make out the writings on the LCD.


Phone#3:
03 ROA309203 R3G
CAA1580026 R3U EXE
CAA1580027 R2C
CAA1580028 R2D
CAA1580029 R2B
With this phone even in programming and self test mode it’s very hard to make out the writings on the LCD, and when in normal mode you cant see nothing much worse the phone#1 and #2.

Notes:
-When setting the display contrast and pressing the + button the contrast goes up to a certain level after that the contrast is out (nothing is shown on the LCD), and then the – button have to be pressed the same number of times that the + button was pressed over that level.
-For Phones #1 and #2 when pressing the C button, it seems to give a burst for fraction of a second to the LCD where the contrast gets better.







White D4225 phone at the lab:

03 ROA309203 R3C
CAA1580026 R3S EXE
CAA1580027 R2C
CAA1580028 R2A2
CAA1580029 R2B

Working fine on old firmware.

White D4225 phone at the lab after trying to download all the new firmware:

03 ROA309203 R3C
CAA1580026 R3S EXE
CAA1580027 R2C
CAA1580028 R2D
CAA1580029 R2B

DOWNLOAD INFORMATION
FAULT FOUND DURING EXECUTION IN LIM 1
FAILED BPOS FAILED IND REASON
001-0-30 3 TIMEOUT FROM DTS

The white phone at the lab will not download the CAA1580026.R3U file, all the other file were downloaded to the lab phone and the phone is working fine.

 

[fouesnant]

Hi

When doing download, sometime it fail. Have you tried several time?
But what I will do is to make an escalation to E/// about this problem