No dial tone CS1000E, Rls 5

[chrisay59]

Guys, having a mare of a day. Putting in new HA System, did all configs as per NTP. Discover that I have No dial tone on Analogue, Digital or IP Sets. Can dial between sets fine, sets ring, however I have no ring back either. Have checked DTRs, XTD, Conf all as per book, FTC as per book for my country (UK).

Short of rebuilding the switch and re-installing fresh S/W with a clean database I'm at my wits end. Any ideas?

 

[johnpoole]

check your cabling again.. sounds like you've checked software.. so a trac to a set that should be hearing dialtone

.trac 0 4940


ACTIVE  TN 056 0 14 14  VGW
 TN 000 0 00 00 SCH2038  V
ORIG  056 0 14 14  0  MCR MARP  0  4940  3904
TERM  NONE
[COLOR=red]TDTN    46     SLOT    14   PTY SLOT  10[/color]
DIAL DN NONE
MAIN_PM  READY
TALKSLOT  NONE
QUEU  DIAL
CALL ID 0 7854

the line in red should give you dt

john poole
bellsouth business
columbia,sc

 

[Avaya911PLM]

Did you notice you had a SCH2038 in that example?

ACTIVE  TN 056 0 14 14  VGW
[!] TN 000 0 00 00 SCH2038  V[/!]
ORIG  056 0 14 14  0  MCR MARP  0  4940  3904

--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

Don't forget about the FREE E911 Webinar Oct. 30th!
Register online at

http://thevoicereport.com/E911

 

[chrisay59]

Checked Cabling all good, but when I do the TRAC in LD 80 I'm not getting the TDTN line, it is missing completely on 500, Digi and IP Set TRAC, any ideas?

 

[Avaya911PLM]

As johnpoole says (and my favorite Mythbuster's line)

"Now THERE's your problem!"

Double check your configurations, it seems the system is not locating the resource your need. Either it's configured wrong, or disabled.

--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

Don't forget about the FREE E911 Webinar Oct. 30th!
Register online at

http://thevoicereport.com/E911