No CLI

[MichaelCullen]

Hi

I have a 406v2 with a Phone 30v2 and a DS 30 attached. It is running v3.0 (68)

I have some BT Relate 1500 phones that if I plug them into the Phone 30v2 then the CLI doesn't work and nothing come up on the display but if I plug them into the 406v2 then it works fine

any ideas?

or are the phones just to old

Thanks

Michael

 

[badip]

Hi,

We have had a similar problem though ours was running 406 V2 with a V1 pots 30 and Interquartz 9335. CLI is displayed on the system ports but not on the expansion module ports.

I spoke to our distibutor who had a number of cases outstanding with Avaya, though in all his cases a reboot of the phone module would clear the problem temporarily(month or so). This was not the case in our situation, a reboot would not clear this. In the end we were advised to swap out the offending unit, we put in a v2 pots 30 and so far CLI works.
I'd advise taking it up with your distributor but I suspect the answer will be the same, swap out the unit!

 

[MichaelCullen]

Thanks

I'm waitting for there feedback aswell. If it is the case then this will be the second one to go wrong.

 

[NuggiFirst]

It's a known issue...

 

[MichaelCullen]

Thanks

do you know if this has been fixed in 3.1 (48)?