No Busy signal when calling a busy line. 1

[redphone]

I have a customer that has an IP Office 406v2 version 3.2.59.

They have a PRI set to 5ESS for all calls.

When they dial a number that is busy the IP Office does not return a busy signal, it just hangs up the call.

The Monitor trace shows that the CO is sending the right message for a busy call:

89537345mS CMLineRx: v=5
CMReleaseComp
Line: type=Q931Line 5
Call: lid=0 id=1703 in=0
BChan: slot=7 chan=12
Product Unknown
Cause=17, User busy

Is this a know issue, or do I need to call Avaya... again.

Thanks,

Redphone.

 

[PlatinumGuy]

Untick off hook station from the users concerned, off hook station will do that.



ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[redphone]

That was it.

Thank you!