No access to test command and strange behavior at console

[djweis]

I'm working on a G3V6i and we are having some odd problems. The receptionist will get 2-4 calls on hold and then they will all disappear from the console and be conferenced amongst themselves. There isn't much pattern to it and it never happens when I'm watching. I wanted to run some tests on it but the test command doesn't seem to exist for my login. I am logging in as cust and am listed as a super-user. Any idea why?

 

[sjforcum]

You probably don't have maintenance service permissions for your user name.

Try logging in with the DADMIN credentials. The default password can be found on the Net through a google search.

 

[djweis]

Who do I contact to get the password? I googled a bit but didn't find it. If someone would like to email it to me you can find my address by googling for my name.

 

[donbott]

We upgraded a reception desk to an 8434 and the receptionist was accidentally hitting the conference button until we put a plastic cap over it. maybe?

DonBott

take two of these and call me in the morning

 

[djweis]

I keep accusing her of hitting conference but she swears that she isn't. For one instance she was training a temp and they were both watching the buttons and she definitely hit transfer.

I found the dadmin request form on the business partner site and have faxed that in. We'll see what the testing reveals.

 

[orypecos]

Disconnect the phone for 5 minutes and plug it in again.
Call Avaya Account Executive.if u have maintenance, and pay $100 bucks to have maintenance permissions turned on.
Is she using a 302 console and is so does she hit the 'start' key to put someone on hold. What key is she hitting?

Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.

 

[djweis]

She has an 8432 but manually hits Transfer and then dials the numbers. They don't have support on it, it hasn't had support for many years.