Nightservice Voicemail

[spridge]

Have a system IP 406v2 running 4.1.17

2 Huntgroups DAYTIME on extn 600 & NIGHTIME on extn 660

Voicemail is enabled on Nightime HG only

Both are configured as In Service and i use time profiles to disable the Daytime HG at 17.00.

After 17.00 incoming calls ring for alloted time the caller receives message user 600 is not available please leave message etc.

As voicemail is NOT set on 600 cannot explain why this is happening.

 

[mattKnight]

>As voicemail is NOT set on 600 cannot explain why this is happening.
This is design intent and documented as such too...

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[mattKnight]

here is the documentation snippet

For IP Office 3.2 and earlier, when voicemail was invoked, the mailbox of whichever hunt group was currently handling the call was used, for example the mailbox of the overflow or night service hunt group might be used if the call had gone from the original hunt group to an overflow or night server hunt group. For IP Office 4.0 and higher, the mailbox of the originally targeted hunt group is used even if the call has overflowed or gone to a night server hunt group.

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[TomMills]

maybe i am missing something but couldnt you just turn vm on on the day group. put a message on it and pick the messages up from there?

 

[IPGuru]

there is no need to have vm enabled in the day group to be able to use the mailbox & retrive msgs in n/s

this feature does work better with vm lite & vm pro in ipoffice mode because a seperate oos greeting can be recorded,

 

[spridge]

As per IPGuru's reply this is how i set up nightservice on the 60+ systems i have configured so far.

I forgot to metion this particular customer has 3 offices each with the same configuration

I cannot find any differences in how they are configured.

The other 2 offices ring the Nighservice after 17.00 and if not answered are routed to Nightservice voivemail message as planned.

 

[mattKnight]

Wjat versions are the 60+ previous installs?

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[wotanuta]

If you put the time profile in the incoming call route and not in the hunt group this shouldn't happen. Just about all of the V4.1(s) and 4.1 Voicemails are bugged up. I have installed and tested a trial version of software (Not on general release) and this seems to cure the issue.

 

[jamie77]

What voicemail are you using.

If VM Lite, then record the out of hours greeting on 600 and they will hear that and get the messages in that mailbox.

If VM Pro, using Route By Call Status in the leave action for 600 and route to different mailboxes.

If Embedded, well I'll go through it if you are!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!