Night Mode Question on MICS 7 w/ CP 150

[jrmann1999]

Here's the scenario:

Line 200, DID 1
Line 201, DID 2

Cp 150 is set to answer line 200 after 0 rings and 201 after 12.

201 is appear and ring at station 221(operator)

When activating Night mode, 201 is set to ring group 002, which the CP150 extension(241) is the only member DN.

My question, will the night mode ring group override the CP150 default of 12 rings, and immediately answer and forward the call?

What determines the Call Tree and/or Greeting Table the VM attendant uses when in Night Mode?

Up until this point I've had my operator get into the CP150 every morning and set the rings to 12, and every night set the rings to 0. The CP150 was set to have the Night Mode use greeting table 2 and calltree 2, which is nothing more than a transfer node transfering to an answering service. Normal mode was to playback a greeting stating that everyone was busy, and use a park and page node to get the call answered.

Line 200 and DID 1 are our "back lines" and should always be answered by the AA for internal calls to route directly to extensions instead of bothering the operator.

Currently my operator has to use F982 to turn off Answering of lines(during the day), which breaks Line 200, if I want to use Night Mode, which is MUCH simpler for the Operator to activate.

 

[lugerlover]

question 1
activating nite ring will override 12 ring set on your auto att

question 2
you do in table assignment

 

[deelee74]

yes, the night mode will override the 12 rings that you use during the day.
In fact, any time you set something to answer with less rings, it overrides anything set to less rings.

And the auto-attendant and greeting tables won't change with night mode.
Your feature 982 is what does this (if you don't have it set to change automatically by time of day.
Night mode will just make the call ring to the voicemail system. If you still have business open: y in FTR 982, your system will play the greeting and ccr tree that you have set up for open hours.

so...if you set the night answer thing up, the operator will have to press the button for night answer, and then they will have to go to ftr 982 to change business open or closed....
if you can come up with an auto attendant that would work for both day and night hours, she would just have to press one toggle button to turn night mode off and on and that's it.