Night Mode problems

[norstarnewbie]

Hello....

I have no idea what night service is what it"s for and how to set it up, but i have been told that it"s important...
Could somebody give me the rundown on what it is and how to set it up on a CICS DR4, MICS with R1T1, and a 6x16 with DR3?????

It would be very helpful.

 

[curlycord]

It's only Important if the customer needs it...it's to have certian sets, aux ringer or vmail answer lines at programmed times or when the night key is pressed.
You will need to define the setup you require for help on setup but programming for it is under services modes in administration.

http://www.spoctel.com

 

[mroberts]

Programming Manual Night Services

The following settings will enable the attendant (receptionist) to answer all calls during the day. These calls will ring at this station until answered. At night the attendant will press the NIGHT SVC button and the AA will then answer the lines.

This section instructs you on creating the ringing group, assigning the night service to manual control and assigning which extension will be the control set.

1. Feature * * 266344
2. Terminals & Sets
3. Select NEXT to SERVICES, show, RINGING SERVICES, show RINGING GROUP, show.

Enter 001 for the Ringing Group. Press SHOW. At the SHOW SET prompt select SCAN. Extension 221 is, by default, assigned to every ringing group. UNASSIGN it.

Then press FIND. At the SHOW SET prompt enter the first station port of the voicemail. Do not assign any other ports, just the first port. This can be found by entering FEATURE 985 which displays the first voicemail port.

5. Go back to RINGING GROUP and NEXT to SCHEDULE: NIGHT and select SHOW.

6. Service should be set to MANUAL (the default is OFF). Then press NEXT to TRUNK ANSWER make sure it is set to YES.

7. Then select HEADING and return to SERVICES and SHOW. Press NEXT to COMMON SETTINGS, press SHOW. At the CONTROL SET prompt, press SHOW. Make sure that the Control Set for each line is set to the extension you want to have the Night Button.

8. Then go to the assigned control extension and press FEATURE * 3, press an available button, dial the night service FEATURE 871 feature code. That is now the night button

This section will set the voicemail not to answer the lines until you tell it to by pressing the Night Button.

1. Feature 983 and log in. Go to AA then LINES. Show line 001. Then press TABLE, then RINGS. Make sure each line is set to 0 rings.

2. Then go into Feature 982, Password: operator. ATTENDANT AVAILABLE: Y, BUSINESS OPEN: Y, ANSWER LINES: N, ATDT (none), change this to be the receptionist.

IF you want the Auto Attendant to pick up unanswered calls during the day you will need to set the DRT (delayed ring transfer) TO PRIME to YES and the PRIME SET to the first port of the voicemail as per the following instructions.

1. Feature * * 266344
2. Password: 2663443
3. Terminals and Sets
4. NEXT to SYSTEM PROGRAMMING, SHOW. Press NEXT to FEATURE SETTINGS, SHOW. Then press NEXT to DRT to PRIME. Set to Y(es). Press NEXT and set the DRT Delay to be the amount of rings you want to picks up.

5. Use your HEADER button to back up to TERMINALS & SETS. Press NEXT to LINES, SHOW. Show line 001. TRUNK/ LINE DATA, SHOW. Press NEXT to PRIMESET: 221. Change the PRIMESET to be the first port of the voicemail. You will need to change the PRIMESET on each of the lines individually.

6. Now outside calls will ring the attendant’s phone. In the event that the attendant cannot pick up the call within the ring parameter set in DRT to PRIME, the AA will then answer the call. At night when the attendant leaves, they will press the previously programmed Night Service button and the lines will be answered immediately by the Auto Attendant.
MRoberts
mroberts@americaii.com

http://www.a1teletronics.com