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Night AA Answering

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mrhinman

mrhinman

IS-IT--Management
Joined
Apr 15, 2008
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33
Location
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I can get the different greeting after hours, but can I get a different CCR tree? I don't want the main menu playing when it is outside business hours. I want another tree to be used. Is this possible, or am I barking up a non-existent tree?
 
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if you are using callpilot you can.
 
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CICS with StarTalk
 
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CICS with StarTalk v2.1 to be specific. Says it can do 2 trees, but can I switch trees in "Night" mode?
 
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no.
You can record the menue in the greeting spot instead of under ccr. then you can control what the caller hears based on time of day, for example during the day say press 1 for this 2 for that... Then at night dont give them options, or if 1 is to leave a message, just say press 1 to leave a message.
 
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