Nice Not recording inbound calls

[miker1701]

Hello We seem to be reciving intermitent recordings of inbound calls, internal calls are fine. we are running a mardian option 61 with maridian link. the configs on an LD20 and LD23 seem correct. has anyone else had this issue.

 

[mggorman]

You may have already covered this, but in the programming of the phone parameters, the AST key governs the ability to record inbound and outbound calls. I forget what load this key is programmed under.

AST 00 - Allows for inbound recordings
AST 00 03 - (the second parameter) allows for outbound and transfer recordings.

Also, in your devices.txt file on the CLS server, you would need to set up both your position id (inbound recordings) and extension (outbound recordings). At my site, I am only concerned about inbound recordings so we only have position ids in our file. Hope this helps.

 

[Jay2003]

Hi,

I thought that AST was the relevent DN and ACD key,


AST 0 1
IAPG 1
KEY 0 ACD 6000 0 7000
KEY 1 SCR 5000

I may be wrong but we have just installed NICE and this is what they told us.

Jay