NICE cannot record Agents with zero 1

[punchdown]

Anyone know a work arounf , apparently NICE is not able to record agents whose login IDs start in zero. We just finished swapping our IDs to 5 digit begining with zero.

NICE says they dont know how to work around it?

 

[biglebowski]

What type of switch are you using because certain pabx's are capable of manipulating the cdr info. I know that with some systems you can define what to output and the number of digits in the string it may be possible for your switch to strip off the leading 0 from the agent number. Failing that if you are using it for QM what about total recording and setup scheduled recording for the QM aspect?

The two basic principles of Windows system administration:

For minor problems, reboot
For major problems, reinstall

 

[punchdown]

Definity G3R Multivantage...where would you have it strip the 0? Its configured as an E-1 for all 30 channels.

 

[biglebowski]

O.K from that i presume it is DS1 recording using CTI info for the cls to trigger a single step conference or service observe to do the recording. Post a question in the avaya forum asking if there is a way that the cti server can strip the leading 0 off the agent id field in the cti stream.

The two basic principles of Windows system administration:

For minor problems, reboot
For major problems, reinstall