Newbie: Introduction to Meridian & Telecoms

[Stevehewitt]

Hi Guys,

I've just been told that I am taking over the role of telecoms tech for a new call centre and that the system is a Nortel Meridian. I'm familiar with generic IT (mainly Windows Networks) but never had any experience with telecoms.
All I know is that the system will be entirely VoIP.

Anyone know of some good reference on the Meridian, Introduction to telecoms and / or VoIP?
(E.G. Generic Administration etc.)

Thanks,


Steve.

 

[RCorrigan]

Try Nortels Website

<Do I need A Signature or will an X do?>

 

[johnpoole]

global knowledge, websit has a great traning schedule, not really that bad, just 6000000 commands to learn, and it seems pretty easy until it breaks

john poole
bellsouth business
columbia,sc

 

[Stevehewitt]

Thanks for your prompt replies guys.

I have already checked out the normal sources such as the Nortel website etc, but I was after something a bit more basic such as an explanation of ACD's, trunks, etc. Like I said, I have no experience of telecoms and any help would be appreciated.

Thanks.

Steve.

 

[janaya]

If you entire call center is going voip, I would strongly suggest that you ask your nortel rep to set up a site visit to a location that is doing the same and get an end user perspective.

I have seen a large center go voip and things went bad after cut over. Items were missed on the network assessment and there were a lot of issues with lag on the voice calls.

Just a lot to consider when putting a call center on voip.

John

 

[Stevehewitt]

Thanks. It's a satelite call centre with about 50 users (but will grow) and the main head office call centre is also on VoIP. The telecoms manager is planning a lot of it with the Nortel / BT guys but for general administration etc. I haven't got any experience.
For a start I didn't know admin would have to be done via a command prompt!
(I am guessing correctly here?!)

Cheers,


Steve.

 

[johnpoole]

some admin has to be done at command level, others can be done on the gui interface.. i would google for basic telcom terms, just learning the terms will be a big help, i do both cisco data and meridian voice, and i still have a hard time taking to out data guys, guess i missed to many of the old star treks..their is a book on telcomm basic's, i've never had a copy but have seen it in managers office's.. that will be your biggest hurdle, starting out

john poole
bellsouth business
columbia,sc