New mail doesn't arrive in inbox

[eva623]

I have a user having a strange error.... she has XP Pro SP2, connecting to a Windows 2k domain, using Office 2k Professional (which includes Outlook 2k) Mail server is Exchange 5.5 on a Windows 2k server.

New mail doesn't appear until she leaves the inbox and selects another folder (even contacts or calendar) Then upon return to the inbox, new mail appears. It does not appear if she simply presses the send/receive button.

This lady is part of the management team so it would be a good idea for me to figure this out. Please help.

 

[rye8261]

Add outlook to the allowable programs for the windows firewall under SP2

To add it throuh group policy it would look something like this this depending on where outlook is installed:
%programfiles%\Microsoft Office\Office\outlook.exe:*:enabled:Microsoft Outlook

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http://www.ryesworld.com

http://www.northernohiohouses.com

 

[Albion]

My solution to this problem, although probably not a popular solution, is to uninstall SP2. Then install the "Do not allow delivery of Windows XP Service Pack 2 (SP2) through Windows Update or Automatic Update" patch to stop it from installing. In my opinion SP2 is a NIGHTMARE (I can emphasize this enough) and all of management needs to be convinced, by any means possible, that it is not a good thing to run no matter how much they've been brainwashed by MS.

-Al

 

[aquias]

Does she need the firewall enabled (If that's the case)? I would say disable the XP firewally, unless she's on a laptop, and that should clear up the problem.

As for uninstalling SP2...that has to be a site by site choice. I've got it running on 50ish systems without much of a hiccup, most issues have been users asking "what's this".

 

[rye8261]

As long as you spend the time to research SP2 it can work great. I have it working on 100+ computer perfectly at work. I personally like the firewall for my users here and have not had any problems with it as long as the programs that we use are on the list to allow. It's not hard to configure espically through group policy and does a decent job. I would not disable the firewall and definity not uninstall SP2, just add Outlook to the program list and it should be back to normal.

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http://www.ryesworld.com

http://www.northernohiohouses.com

 

[aquias]

The only reason I recommend disabling the firewall is if she has a desktop, then she's already protected by whatever firewall protects the entire network. Having two firewalls in place is redundant and can/will create more headaches for the management staff.

 

[bcastner]

http://support.microsoft.com/default.aspx?scid=kb;en-us;815052&Product=out2K

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572

 

[eva623]

Thank you all. It was, as some of you guessed, my user error. I didn't realize the personal firewall was enabled. As soon as I turned it off, all was well.