New CS1000 User - Cant get display name to change on phone

[exmcier]

I'm new to CS1000, pleas be patient. I tried to change my display name doing the below, I then did a LD 95 PRT NAME and it printed the name exactly as I changed it yet the old name still displays on the handset when its DN is dialed.

>LD 95
REQ CHG
TYPE NAME
CUST 0
DIG
DN 6999
NAME John,Doe
DISPLAY_FMT
DN **

REQ PRT
TYPE NAME
CUST 0
PAGE
DIG
DN 6999
TYPE SL1/MIX
NAME John Doe
XPLN 23
DISPLAY_FMT FIRST, LAST

So it appears to take the change, but when I make a call from DN 6999 the old display name shows on the handset.

I went back and tried to OUT the name and create new name, it took it, but again the a call from 6999 DN shows old name.

LD 95
REQ OUT
TYPE NAME
CUST 0
DN 6999
**
REQ NEW
TYPE NAME
CUST 0
DN 6999
Name Johh, Doe

Any ideas?

 

[PERRYPJ]

If you have DES flagged for YES in the CPND it could be coming from the DES on the phone

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[GHTROUT]

Why are you hitting two stars before you get to the end? Return on back to REQ and see if that "takes"

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