New Control Unit - System Unlicensed

[efpav]

Kept a spare control unit on hand in case hardware failed. Had a hardware failure today. Swapped out the control unit. Put the old SD in. System now reads 'system unlicensed'. Any ideas?

 

[amriddle01]

It's not licenced to run the version the original was running and/or the original had a virtual essential licence, you need to figure out which

 

[efpav]

Thank you. Do you know of hardware replacement procedures? I am contemplating running a restore from backup on this new unit.

 

[amriddle01]

The config isn't the issue, it's a licence issue as posted above, restoring a backup config will not help

 

[efpav]

I suppose I understand, but then how does one switch out a failed control unit?

 

[Westi]

Avaya wants the money for a license, since late 8.0 you can't just upgrade to the release that is current any more.
If you have a chassis that is running the virtual essential license then you need to buy one for a replacement chassis.
Avaya offers the service contracts to have replacement parts for free and in these cases they actually provide you with the license but short of that you have to buy it. We all do.

Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[efpav]

I have the licenses, and they are valid. This didn't occur due to an unlicensed upgrade. This is a replacement control unit that now has the original SD, all of the configuration and licenses loaded.

 

[amriddle01]

What licences? You specifically need an essential edition licence and if you have that then you don't have the upgrade licence required to run the current software as the system you used as a spare had been started at a previous release/wasn't brand new. No point looking for other answers, it is what we have told you