New C110 Modules STILL Failing?

[DavidCT]

Hi Guys,

We stayed away from the C110 modules during the whole PCN debacle. Did our first install a month ago. Made sure the SN and PCS of the card we were shipped was not within the PCN.

Last week the card fried. No heart beat. Pluged a monitor in to the HDMI port and see on the screen "Can't mount root file system... Boot has failed, sleeping forever."

Bad luck? Or is this the same pattern we've seen with other Avaya products -- release them before they work, put your BP's between a rock and a hard place, and then stick your head in the sand denying there's a QA problem?

 

[crumthwacket]

866-GO-AVAYA

"Go Avaya?" - really…

What a mess - stop adding features until what you already offer works.

 

[amriddle01]

David, continue to stay away from them, the "new" cards fail just as catastrophically as the originals, it's just not worth the risk especially given what they cost

 

[DavidCT]

That's what I was wondering... but Avaya is claiming (still) that the new cards are fine.

Are you aware of any recourse, like forcing the return of the card for a refund and purchasing a VMPro license? Sad reality that the more reliable option is to run Voicemail on a Windows computer!

 

[jhall123]

I know the "new" cards we have installed are still failing. I've asked my sales team to no longer offer the product as I've gotten tired of spending hours trying to backup failing cards and dealing with angry customers. . Go with the windows pc or setup the linux version. I'm 2 for 3 on the new cards so far including one "new" card that failed in less than a week.

 

[DavidCT]

Thanks for the feedback.

And no recourse with Avaya for unbillable time and angry clients? BPs just eat the troubleshooting and replacement time, even though Avaya knows this is a defective product? With most any other product (outside technology), wouldn't the manufacturer do the "right thing" and make their partners whole?

We are no longer proposing the C110 (repeat of the same thing around April-May last year) and I am pretty sure the plan is to revisit projects that are in the hopper and review any impact of going with another vendor entirely.

 

[DavidCT]

Thanks for the feedback.

And no recourse with Avaya for unbillable time and angry clients? BPs just eat the troubleshooting and replacement time, even though Avaya knows this is a defective product? With most any other product (outside technology), wouldn't the manufacturer do the "right thing" and make their partners whole?

We are no longer proposing the C110 (repeat of the same thing around April-May last year) and I am pretty sure the plan is to revisit projects that are in the hopper and review any impact of going with another vendor entirely.

 

[smokinjoe2938]

why is it that Avaya is not responsible for paying us for the time to replace these, seems to me that a class action lawsuit should be filed against Avaya, I am tired of them and their crappy products, not enough beta testing on any products, defective products etc... they should be responsible to stand behind their products!!!!!

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[DavidCT]

smokingjoe --

Agreed, but wouldn't you think Avaya would care enough about the BPs to do the right thing? Rather than be forced?

I'm curious what other BP's are doing about billing for these failed cards. Are you guys just doing the work at no cost? or do all your clients have service plans so they're paying for the time?

 

[biv343]

We've eaten the time for replacements, same as we eat time loading updates, service packs, you name it. Most of our customers have maintenance contracts anyways. We stopped selling the UC modules, as I suspect a lot of BP's have. A VM Pro license and external server is more money, but its cheaper for us and less frustrating for the end user in the long run.

 

[amriddle01]

A half decent PC running windows 7 is more than enough for VM Pro and extremely reliable if you turn updates etc off and works out cheaper then the UC Module without the restrictions of the UC, you win both ways

 

[DavidCT]

biv343 --

So in the end, the customer does pay for your time.

 

[smokinjoe2938]

Davidct, yes we have to eat all of the time on replacing these uc modules, yes avaya replaces them but that does not cover the time to upgrade the replacement module as well as install the call flows wav files etc.... if you buy a new car from gm and the motor blows you bring it back to the dealership they replace the motor at no cost to you but they do bill GM for the time and materials and this is what Avaya should do for us BP'S, I too have told our sales dept to please quit selling these as we do not make a dime when you constantly have to work and replace them. Even the 2nd generation uc modules are no better that the originals.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[amriddle01]

SSDs are not as reliable as conventional hard drives, they just aren't, I don't care what anyone says. Everyone I know who has put an SSD in their laptop/PC has had the PC go kaput fairly soon afterwards or way sooner than your average PC would.... but tried to blame allsorts apart from the drive. They should be more reliable in theory but simply aren't and best avoided until they crack it