New Area Code 2

[KenNECIVSIPS]

A new area code does not work from the switch. When dialing 936-NNN-NNNN you get the message "You must dial a 1 for long distance" but then if you dial 1-936-NNN-NNNN you get the message "The number you have reached is not in service" Is this a problem on my side? The route pattern doesnt eliminate digits.

Thanks.

 

[heyitsthephoneguy]

Try having the route pattern insert a 1. My switch is having similar troubles...so I have two sets of route patterns, 1 that inserts a 1 and one which does not.

I would also try calling that number from a phone not tied to your switch, just to make sure the problem is in your ARS table.

 

[YIMMER]

Sounds like your going to need to add this in the ars analsy table. {ch ars ana 936}under dialed string (936)total min 10 toal max 10 ,route pattern (the one you use for local calling , call type (hnpa).
The only other issue you may is if you have local and long distance within the 936 area code .
Hope this help