New Agent Login ID

[Eliav]

Hi
We have G3csiV9 switch.
We currently have 11 Agent login-ID.
I added some new Agents login-IDs (add agent login-ID) and afterwards when I tried to login with the new agents - I got the "ambulance" tone - something is not correct.
I checked the “display capacity” and the only limitation I found was on 6 agents login in the same time - this is clearly not the status - I tried to login with the new agents when no one was log-in.
Any ideas?
Greetings.
Eliav

 

[s8700user]

First check to see if your login fac is correct. Then to login hit the fac then the agent id. if you admin a password then check to make sure the password is correct.

 

[Eliav]

Hi s8700user
Thanks for your replay.
I already checked the fac and just to make things more clear when I try to login with the old login-IDs - I have no problem - the problem is only with the new ones.
The old ones are from 2040 - 2050 and the 3 new ones are 2051 - 2053.
Eliav

 

[RGarcia87]

Make sure the COR is the same as the old login id's. The COR for the new ones may not have permission to dial the COR of the phone extension you're loggin in to.

 

[Eliav]

Hi richgarcia87
It is the same COR in all of them.
10ex anyway.
Any more ideas?
Eliav

 

[AvayaHelp]

At what point do you hear the 'ambulance'? after the login extension is attempted or after the fac? or...

Does anyone have a quarter, I need to make a phone call?

 

[elvislives]

Try command "list agent _ _ _ _ and see what comes up on your display. Do you show a station or did the system find nothing?

Elvia
PSC

 

[Eliav]

Hi
This is the output of the list agent-loginID
AGENT LOGINID

Login Dir AAS/ Agt
ID Extn Name Agt AUD COR Prf SO Skl/Lv Skl/Lv Skl/Lv Skl/Lv

2040 unsta Natalya 1 lvl 1/01 / / /
2041 unsta Anat 1 lvl 3/01 2/01 1/02 /
2042 unsta Eliav 1 lvl 1/01 / / /
2043 unsta Adi 1 lvl 2/02 / / /
2044 unsta Asaf 1 lvl 2/01 / / /
2045 unsta Eldad 1 lvl 1/04 / / /
2046 unsta Michael 1 lvl 2/03 / / /
2047 unsta Mirit 1 lvl 1/01 4/02 / /
2048 unsta Shay 1 lvl 2/01 1/03 / /
2049 unsta Sigal 1 lvl 2/02 1/01 3/02 /
2050 unsta Gil 1 lvl 1/02 / / /
2051 unsta Roy 1 lvl 1/01 2/03 / /
2052 unsta Nir 1 lvl 1/05 / / /
2053 unsta Ron 1 lvl 2/02 / / /


Only the first 11 are working.
The 'ambulance' tone is after the login id (i press *88 (this is the Login fac) 01 (this is the queue number) and when i try 2052 (this is the agent login id i get the 'ambulance' tone.
Again thanks for all the replays.
any other ideas?
Eliav

 

[umangs]

Hi Eliav,

Why do not you try loging in using the fac (*88) and then immediately follow it with the login id (2052) and then the password.

 

[Eliav]

Hi umangs.
It is a dev' environment - and we don't have an EAS (Expert Agent Selection) so we have to select the queue number (this is the 01 that I’m entering).
Eliav

 

[elvislives]

Eliav,

THe Prf/SO (1/01) is that the skill/level? What definity version are you running?

Elvia
PSC

 

[elvislives]

Nevermind, I just saw it above.

Elvia
PSC