Need to send calls from console to 2500 phone 1

[Delmar]

Hi,

I am working on a definity and they want at certain times to direct calls from the console to a 2500 phone (a cordless phone to answer incoming calls). They do not have heavy call volume so feature access is not a problem.

I tried putting a call forward all calls button on the console to direct it to the cordless but it did not work.

Thanks,
Delmar

 

[mikeydidit]

Try to set up a coverage path to the phone. Put a SAC button on the console. Then they can activate SAC when they want ot redirect their calls.

Mike Jones
LSUHSC

 

[4merlucent]

You cant put a SAC button on a console
Regards
Alan

 

[mikeydidit]

After trying it, you are right Allen. I guess that would be because there is not a place for a coverage path on the attendant. The only other thing that I could think of would be to set up a night service button and have the single extension as the point to number. I am not sure if this would work with a single extension or not but it would give you something to try. The night service destination extension is on the console parameters form if you care to give it a try Delmar.

Mike Jones
LSUHSC

 

[Stillyman]

Ask yourself do they need a console phone, or can they use a 6424 with a adjuct on it. That way you could do something with a coverpath and point calls to the cordless..

 

[avayaman]

Easiest way is to make the 2500 set the night destination in the trunk form, then use the night key. I guess you have another night destination though, otherwise you would have probably done this.

This is one of the limitations of the Avaya, only one night key. One thing Mitel has over Avaya. There is a way to do it using a hunt group. I'm making the assumption that the day destination in the trunk form is "attd" or if digital trunking , "0".

Give this a try, it will pick up incoming trunk calls but not dial zero calls. There is a way to pick up dial zero as well, but it is more complex.

Create a new hunt group, non-acd, none-Q, none-vector, give it any access code; don't put any members in it.

Change your incoming destination in the trunk form from "attd" or "zero" to the access code of the hunt group.

Create a new coverage path with "attd" as the first point of coverage, set the "all" prompts for both internal &external to "y". Put this coverage path in the hunt group. Put the 2500 sta in the night field in the hunt group.

Add a hunt-ns key to the console for this hunt group.

Now incoming calls will hit the hunt group immediately & cover to the attendant. In other words, everything as usual.

When the hunt-ns key is pressed incoming calls will go to your 2500 set.

If you also want dial zero calls to follow the same pattern, you have to make zero the access code to your hunt group.

To do this, you have to redefine 0 as an extension in the dial plan. This means you have to remove references to attd in System Parameters features temporarily. Next, pick an unused 2 digit string & assign it as "attd" in the dial plan & then put the references to "attd" back into sytem parameter features.

People dialing zero will hear coverage tone before reaching the attendant, outside callers will not. you can remove system wide coverage tone if you wish by setting the prompt "Coverage - Caller response Interval (seconds)" to zero in the System parameters Coverage form.

Note that the hunt-ns key will have no effect when the console is in nights.





Paul Beddows

Avaya Consulting, Implementation, One on One EAS & Definity Training for PBX Administrators.

Vancouver, Canada
E-mail avaya@vancouver.hm

 

[schnutz122]

Where is the incoming destination in the trunk? I'm not finding it in cha trunk [#]?????????