Need to make bell ring in night mode (no att. console)

[phoneguy200111]

I need help fast...doing an install this weekend. I'm working on the newest Communication Manager 2.0 (or G3csi R12, whatever you want to call it). Anyway, I have a 6424 for the operator. We're not using a 'real' console assigned as an attendant because it's more than we need. How can I make an analog port ring a bell when the 6424 set has the night service activated? I put an anlog port in the tenant screen for the external alert and it won't ring. I was hoping to use TAS to answer the bell when it went off. I thought you could simply assign a night service button on the phone and as long as the external alert was on the specified port, it would ring? Anyone know what's wrong or how to do this? Maybe I'm on the wrong track. I just need something simple. Press a button before you leave at night and it rings the bell and then you dial the TAS code to answer. I'm trying to avoid forwarding or covering to an analog station that would then be connected to the bell and doing a pickup on that. I'd rather not do that. Thanks!

 

[n00benduser]

http://support.avaya.com/elmodocs2/comm_mgr/r2_0/245801_1_1/233757_6/233757_6.pdf

pg 36 of the pdf

 

[phoneguy200111]

That didn't work...I already tried it. They ended up liking the way a cover path works instead. Rings main phone unless send calls is on, then rings bell and they can do a directed call pickup on it with a speed dial I set up.

 

[bhanson184]

Here is what you need to do.
Change console-paramentes and go to the line that is
"Ext Alert Port (TAAS):" enter an analog port. X-conn this port to your alert. When the console is on "nights" this device will ring.

BHanson

 

[phoneguy200111]

I did that. It didn't work. By the way, the entry for the external alert is in the 'change tenant 1' form. I don't know if it's there because tenant partitioning is turned on or if it's where they put it on CM 2.0 I'd say it's because of tenant partioning. The first thing I did was go to the console parameters and I was like, "ok, where is it!?" It's on the tenant form. Anyway, they liked the cover path option better anyway, so I did that.

 

[Sterrenjager]

Why don't you use the night serv option in the trunk form?

Make a trunk-ns button on the 6424 station so all calls to the main number will go to the analog extension.

Tip: make a hunt-group with a queue and put only the analog extension in there as member. This way the incomming line isn't busy when 1 caller calls.

Now you can pick-up calls from that extension.
If you don't use the direct call-pickup function, make it an easy number, example: analog extension = 77 and direct call pickup code = *7 so when the cor's are filled in correctly you can do *7 77 from every station in that company.

Hope it helps.

 

[phoneguy200111]

Thanks. That's a good idea for next time, but they did like the idea of a cover path with a speed dial for directed call pickup to the bell ext. That way, if the operator forgot to press the night button, it would cover to the bell anyway. I think this is one of those situations where you can do the same thing several different ways.