First of all, is there a modem on the option 11? If so, is it an SEB modem? If so, you need the password to get in past the SEB modem. Hyperterminal will work okay for the switch, but you are better off with Procomm if you have to administer Meridian Mail. Under Hyperterminal, you need to create a dial-up connection. Name a connection, add the number to connect to, and dial in.