Need to add "911" to phone sys.

[zabagar]

Hi all -

I receive a fast busy from the phone system if I try to dial 911 (or 9,911) from any phone.

What do I need to do in order to get that into the system?
(as far as program to LD and what info I need)

 

[NortelGuy1979]

If they are all going out one trunk route; you can use LD24 / ESA data block. If you have that package; I think it's part of the base package of any switch. It's package 329 ESA.

LD 24
REQ NEW
TYPE ESA
CUST 0
ESDN 911
ESRT 0 <-- This is the ROUTE you want the calls to go out.
DDGT 911
DFCL <enter>

This will allow users to dial 9,911 or 911 and the call will go thru. Overrides TGAR/TARG restrictions, NCOS, etc. Hope this helps! -Matt

Matt H.
TMC - KCMO, USA

 

[zabagar]

Thanks Matt, much appreciated.

Under "ESRT 0" - should I be using the zero or are you telling me I need to find out what route I shoiuld use then plug that number in?

-regards,
Z

 

[NortelGuy1979]

You should be using whatever route # you want to send the 911 calls out. Probably the same route your local calls go out. Just make sure you are sending the calls out a route that terminates locally at your site so that the 911 PSAP gets the correct address.

In our case, we have to do it a bit more complicated - we have multiple sites off of 1 switch, and don't have E911 from our provider, so we use a different method - TGAR/TARG and a complicated RLI to decide what route the calls go out... plus multiple POTS lines around the city!

Glad I could help... -Matt

Matt H.
TMC - KCMO, USA

 

[zabagar]

Update:

After typing LD 24 then NEW then "ESA" for the type, I receive an sch0774 error and it just asks for type again.....doh!

So I'm stuck there!

 

[johnpoole]

try this one, ld 90 prt net 0 nxx aaa with a =to your local exchange... that will give you the rlb that your locals are going out on..then ld 90 new net 0 spn.. 911 then at the rlb prompt, enter the rlb from the above print.. that will allow 9 911, to add 911 you'll need to build a dgt table in load 86 that will delete 2 and insert 911, then a spn 11, plus a new rlb with the insert in it, then when you dial 911 the 9 is stripped the 11 matches the spn and sends it to a new rlb that drops the 11 and inserts 911 sending it out also on the locals...by using this approch, you have the pkgs on, and you can add both..

john poole
bellsouth business
columbia,sc

 

[zabagar]

John,

I'll try that. I'm fine with sys.programming as far as telephone set stuff and basic system admin...but this is a little over my head. I don't understand all of the abbreviations above, but I'll give it a go and post back.

I appreciate your response. thanks!

 

[zabagar]

AND MY UPDATE!

No go.

REQ: PRT
CUST: 0
FEAT: NET
TRAN: ?????

Tran....what is that?

I don't know at which prompts I'm supposed to enter the data you gave me....ld 90 prt net 0 nxx aaa

I need a little more guidance there, I'm quite a few years removed from my tele program days.

 

[johnpoole]

ac1 for access code 1 which is 9 in almost every case

john poole
bellsouth business
columbia,sc

 

[zabagar]

OK :

TRAN: AC1
TYPE: NXX
NXX : 772 (which is the first 3 digits of our phone#)

system responds...

RLI 2

Is that the same as the RLB you mentioned?

 

[NortelGuy1979]

You may not have the package / release to use ESA in LD 24, sorry.

JP's way is also correct; we do it this way because it allows us to send to multiple routes.
Do this:

LD 90
REQ PRT
CUST 0
FEAT NET
TRAN AC1
TYPE NXX
NXX (any local exchange)
<ENTER...>

It should look like this:
REQ prt
CUST 0
FEAT net
TRAN ac1
TYPE nxx

NXX 421

NXX 421
RLI 1 <------------- This is what you're looking for
SDRR NONE
ITEI NONE

Now see what RLI that points to. Then,
LD 90
REQ NEW
CUST 0
FEAT NET
TRAN AC1
TYPE SPN
SPN 911
RLI (the RLI that you got above)
<enter enter enter...>

That will give you 9,911. Now, for 911 alone, go to LD 86
REQ NEW
CUST 0
FEAT DGT
DMI 9 (or any other unused DGT/DMI; hopefull this one is)
DEL 0
INST 9
CTYP NCHG (or enter)
<enter to end>

Next, also in LD 86:
REQ NEW
CUST 0
FEAT RLB
RLI 9 (or any other unused RLB/RLI; hopefully this one is)
ENTR 0
LTER <ENTER>
ROUT (your local trunk route #, zero maybe)
TOD <enter>
CNV <enter>
EXP <enter>
FRL <enter>
DMI 9 (or whatever you had to use as your new DGT/DMI)
<enter thru to end - nothing else to add>

Now go back to LD 90 and:
REQ NEQ
CUST 0
FEAT NET
TRAN AC1
TYPE SPN
SPN 11
FLEN <ENTER>
RLI 9 (Or whatever you had to build as your new RLB/RLI)
<enter thru to end>

And you're done. NOW - Try dialing 911; and probably don't hang up but rather tell the operator that it is a test call; see if you give them your address if they will verify it for you.

Also, usually your install vendor is required to do this for liability reasons; I'm concerned that it wasn't done in the first place but this should get you going. Post updates and we'll help as needed! -Matt

Matt H.
TMC - KCMO, USA

 

[johnpoole]

yes you need that rlb/rli to add the spn 911, if you need to see that rli go to 86 and prt 0 rlb rli 2 ...sends digits to a trunk group, assigns frl (ncos) and may do tod and more...

john poole
bellsouth business
columbia,sc

 

[zabagar]

Matt -

Here's my input/output:

LD 90
REQ NEW
CUST 0
FEAT NET
TYPE SPN
SPN 911

ESN072

SPN [asks for input again]

So I'm hung-up there....do you know what that means?

 

[NortelGuy1979]

It means it's already built somewhere in BARS/NARS (which is what you're in now).

Do this:
LD 90
REQ PRT
CUST 0
FEAT NET
TRAN AC1
TYPE SPN
SPN 911

Also instead of TYPE SPN try TYPE NXX, NPX also. It must be built somewhere. Then when you find what it prints, do LD 90:
REQ PRT
CUST 0
FEAT NET
TRAN AC1
TYPE (xxxx whatever it prints)
XXX 911

and post that info. BTW, what happens when you call 9,911 now? -Matt

Matt H.
TMC - KCMO, USA

 

[johnpoole]

number must already be in the switch, prt it in 90, or a shorter number is in the switch,

john poole
bellsouth business
columbia,sc

 

[zabagar]

I did the 1st part of your above directions....

LD 90
REQ PRT
CUST 0
FEAT NET
TRAN AC1
TYPE SPN
SPN 911

[system responded]

FLEN 0
INPL N 0
RLI 10
SDRR NONE
ITEI NONE

Does that bring me closer to being able to add it?

 

[johnpoole]

do a change in 90 chg 0 net ac1 spn 911, go down to rli and enter 2... that should fix it...you might want to go to 86 and print rlb 10 to see why it's broke..

john poole
bellsouth business
columbia,sc

 

[NortelGuy1979]

OK, now do this and post:
LD 86
REQ PRT
CUST 0
FEAT RLB
RLI 10

That'll tell us what route you're going out. To control if users just dial "911" without dialing 9, then go to LD 90 and do:
REQ PRT
CUST 0
FEAT NET
TRAN AC1
TYPE SPN
SPN 11

and see if somethign prints...
-Matt

Matt H.
TMC - KCMO, USA

 

[johnpoole]

matt, don't know how i beat you on that one. i'm at home...guess it's the cold weather...it's almost 70 here..saw your temps this morning

john poole
bellsouth business
columbia,sc

 

[NortelGuy1979]

LOL - Yeah, we're moving a bit slow this AM, gonna be a lot colder later this week too! Barely going to get out of the teens...

How is Columbia thse days; my dad was at Ft Jackson for while when I was growing up- I barely remember it... -M

Matt H.
TMC - KCMO, USA