Need help with announcements and vector

[rick4610]

S8710 / Modular Messaging 4610SW IP sets

Greetings all. I am still very much in the early learning stages of VOIP and am tinkering around with different projects to help me learn more. The announcement and vector I have set up is only for my personal practice and is of no user for anything else other than practice on the workings of the system. What I would like to do is dial a system only extension, which is 59714 and have it play an announcement,(I have three seperate announcements 59714, 59715 and 59716). then go to music, then play another announcement, then go to music, then play a final announcement and disconnect.

I want it to sound something like "you have reached xyz company. hold for the next agent". then you hear MOH then "please continue to hold", then MOH, then "we have gone out of business", then disconnect.

I guess this is sort of like what would be used in an ACD help desk scenario only I am not trying to be that elaborate at this time (don't know how yet . I don't want to add hunt groups or coverage paths. That will be a later project after I learn more basic stuff.

The Avaya documentation tells me that this should work but when I dial 59714 it plays the first announcement only and disconnects. Can anyone see why this is not working? As I said I am still pretty much unexperienced and can take constructive criticism so feel free. Here is my setup:

CALL VECTOR

Number: 8 Name: rick test phone
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01
02 announcement 59714
03 wait-time 10 secs hearing music
04 goto step 5 if unconditionally
05 announcement 59715
06 wait-time 10 secs hearing music
07 goto step 8 if unconditionally
08 announcement 59716
09 stop
10
11


Thanks,
Rick

 

[chicagophoneman]

you need a vdn to point to this vector and it must be a unique extension number you can also remove step 4 and 7 the vector will follow your steps in order unless you tell it otherwise. If you dial an announcement extension you will just play the announcement.

 

[chicagophoneman]

also for disconnect you need a line like this

Disconnect after announcement (none) (or your last announcement number)

 

[98Converter]

You would also need some goto steps and queue steps if actually agents were staffed...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[rick4610]

Thanks folks. I will experiment around with this tomorrow when I have some more time. I appreciate the helpful input.

Rick