Need help sheding some light on how my fax system is setup

[kphu]

Hi Everyone,

I'm new to telecom so please bear with me. i was hired as a software manager for a medium size business and as a result inherited the telecom equipment. Currently we receive about 500 faxes per day so I recommended to the company that we can save some $$$ by leveraging digital faxing as oppose to paper as part of our order entry process.

The IT manager said we have that functionality now so he was able to show me how I can receive a fax to my email account. I asked him how is the environment configured and he doesn't have a clue. He has instructions on how to set someone up with the fax number.

So now I need some help understanding how my fax environment works.

What I have.

IP Office 406
Voicemail Pro
MS Exchange 2007

When in office manager under the "User" category I see that the fax number is set to automatically forward number to 200.

In Office Manager Under the category "Extension" i don't see an ext 200 set up but under the cateogry "Huntgroup" I see a label faxfinderhg with ext of 200.

The properties of the "faxfinderhg" has the following settings.

Ring Mode = Sequential
Overflow Mode = Group
Hold Music Source = No Change
Atent's Status to No answer = none
CCR Agent Group = Not checked
No answer time = System Default
Overflow Time = Off
In User List box are 4 extensions
201 Multifax Extn1
202 MultiFax Extn2
600 Multifax Extn4
601 Multifax Extn3

In the other tabs no configuration settings from what I can tell.

From here I'm lost. I don't know how the fax is getting to my email.

What I was told from the IT Manager - it somehow points over to another server that has Microsof Shared Fax Driver that's set up in printers and faxes.

Any idea how this might be setup?

 

[Telecomboy]

When a fax comes in to "user"...say 146, it is set to forward to 200. 200 has those 4 analog ports assigned which are connected to your fax server. Since the user is forwarded to 200, it is sending the original caller ID of x146 (in this example). You then have to configure your fax server to look for 146 and send that to abc@company.com. The fax server is what directs the fax to the proper email address.

 

[kwing112000]

You have a multitech fax finder is my guess. that is where the IPO sends those calls and it has a phone book in it and matches up a number with an email address and forwards it off to exchange.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[kphu]

Thanks for the input. A couple of questions...

When a fax comes in to "user"...say 146, it is set to forward to 200. 200 has those 4 analog ports assigned which are connected to your fax server. Since the user is forwarded to 200, it is sending the original caller ID of x146 (in this example). You then have to configure your fax server to look for 146 and send that to abc@company.com. The fax server is what directs the fax to the proper email address.

How I can I find out what 4 analog ports are assigned?

You have a multitech fax finder is my guess. that is where the IPO sends those calls and it has a phone book in it and matches up a number with an email address and forwards it off to exchange.

Is the multitech fax finder software or hardware? I didn't see any software application installed on my phone server.