Need help programing Keys in Option 11 System

[newbietech01]

TIA for any help anyone can give me. I am very new to the Nortel Option 11 system. I am the MIS support person at my location and have been trying to learn some things about the system (we use an outside vendor for most of our progaming) to save some time and money. What I can't seem to figure out is how to actuall change things. I was trying to forward a phone but when I hit the forward button on the phone nothing happened. when i printed the TN i found that nothing was assigned to any of the keys except key 00 where the extension was. Can anyone tell me what the commands i ned to use to assign call forwarding to a key?

 

[wolfi24]

LD 20 or LD 11

Req chg
type XXXX ( your phone type)
cust 0
TN CCCC (your Terminal number)
...
Echg yes
Item Key 02 (example) cfw 16
item cls cfxa sfa



Wolfi

 

[cweathe]

>LD 20
REQ: CHG
TYPE: 2008, 2616 (WHATEVER TYPE THE PHONE IS)
MARP NOT ACTIVATED

TN 20 0 13 10
ECHG YES
ITEM KEY 01 CFW 4

(Key ##=whatever button number you would like to assign Call Forward to)

 

[newbietech01]

Wow, didn't expect such a quick response. Thanks very much, I got my phone forwarded

 

[acewarlock]

Do you have a set of manuals?

 

[newbietech01]

No I don't, I have been looking on-line to see if I can find them either on-line somewhere or somewhere i can buy them, but I haven't had much luck. Probably due mostly in part to not knowing entirly what I am looking for

Joe Baxter
IT Specialist
TransCare, Inc

 

[hawks]

Try this site

http://www.pbxtechsupport.com/manuals/m125_4x.htm

 

[newbietech01]

Great, thanks a lot. I think I am going to like this forum.

Joe Baxter
IT Specialist
TransCare, Inc

 

[acewarlock]

The one that will help you the most is
I/O X11 Administration Guide 553-3001-311 PDF 15643 KB

 

[johnpoole]

you might see a disk on site, it would be in the same location as your instal disk usually.. techs usually leave them on site since we (vendors) all have copies plus we can download updates via the company internal web.. before disk certain manuals used to walk now and then.. couple of hints that will help anyone get started... connect a pc to the switch, not a dumb term.. add prcomm and then capture a complete database.. prt tnb and return.. then go to ld 20,21 and 22.. prt and keep a soft copy of everything.. anyting that programs below 20 is printed in those three loads.. anything programed above 22 is printed in the load it is built in.. you can print things above 22 as you need to change it... always print, change, print and test... put a trace key on your set.. when someone calls, you can do a trace and make a change on that phone a lot quicker and always get the right station...

go to load 117 and enter inv generate midnight.. then one a week ld 117 inv prt sets... that will list all stations and tn and type and serial number as well as any set that is programed and not in service... anything that is programed and not used needs to be gone... i hate to try and trouble shoot a bad t-1, do a stat and see 6 t-1 in red alarm because some jerk thought he might need one later...

some techs swear, never use easy change or copy, we use it over 100 times a week (three techs on site) and never have a problem, because the switch is clean.. the screen is not running err/bugs/sch codes all day.. when we see one we fix it... welcome to the forum

john poole
bellsouth business
columbia,sc