NDR issue 1

[hereigns]

(W2K w/ spk 4 and Exchange 2K w/ spk 3)

When someone in our company sends an appointment invitation to Bob R. they get the following NDR (NOTE: this problem ONLY occurs when sending an invitation to Bob R.)

"The following recipient(s) could not be reached:
Jim Fox on 7/13/2006 3:51 PM
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
<server.abc.com #5.1.1>"

Jim Fox no longer has a mailbox on our server it was deleted 2 years ago. I tried deleting Bob R.'s mailbox and user account which did not fix the problem (even renamed his user account).

I'm stumped on how/why this is happening. Any ideas would be appreciated.

 

[paulha]

Does Bob have Jim as a delegate on his Outlook account ?

 

[hereigns]

Good question, from what I can tell he doesn't. I looked at associated delegates in Outlook and it is empty.

 

[58sniper]

Jim might have been a delegate at one time. I *believe* that opening Outlook once with the /CleanServerRules switch will resolve that, but that also wipes out any existing server rules the user might have set.

Pat Richard, MCSE MCSA:Messaging CNA
Want to know how email works? Read for yourself -

http://www.ietf.org/rfc/rfc2821.txt

 

[hereigns]

58sniper,
That might work but I don't believe the switch is available in Outlook 2000. When I attempt to run it, it spits back, "command line argument is invalid, check the swtich".

 

[58sniper]

Next solution is exmerge the mailbox out, kill it, purge it, recreate it, then exmerge the mail back in.

Pat Richard, MCSE MCSA:Messaging CNA
Want to know how email works? Read for yourself -

http://www.ietf.org/rfc/rfc2821.txt

 

[hereigns]

I'm not familiar with ExMerge but will do my due dilegence and read up on the utility and go from there...thanks.

 

[hereigns]

I contacted MS and they had me run a utility called MFCMapi.exe and delete a temp folder then restart the smtp service which seems to have fixed the issue. Yahoo!

 

[58sniper]

I'm assuming you ran that on the server, correct?

Pat Richard, MCSE MCSA:Messaging CNA
Want to know how email works? Read for yourself -

http://www.ietf.org/rfc/rfc2821.txt

 

[hereigns]

Yep, we tried it on the client initially but ran into several problems in doing so. So, we did tried it on the server and all is well again.