NAM - Rings to AA problem

[leardininwc]

This NAM is installed on a 8x24/DR5.1 . The NAM allways answers after 1.5 rings. The lines in question are not assignet to the NAM ports and even if I tell it to answer after 6-rings it still answer after 1.5 rings. I get the right greeting from AA, not a greeting from a mailbox.

HELP!

Thank you,
ML

 

[bkrike]

Probably the NAM-DN is prime for the lines.
-Adjust DRT timer, or turn off DRT
-Or change prime set for the lines.

 

[leardininwc]

NAM is not the prime set for the lines and DRT is 10, I'll turn the DRT to "no" just for the heck of it.

Thanks

 

[bkrike]

Did this just start happening, or is it something you are trying to change, yet is has always worked this way in the past?

Another thing that could cause such behavior is a ringing service. It might be set to auto, and the timer could be on all the time. So, make sure no services are enabled. Or take the VM-DN out of the ring group for the service that is enabled.

 

[leardininwc]

This is a new Table and it has two lines assigned. The other Table 1 and 2 are set to pickup at 0-rings so I have no way of knowing if this is an older problem.

Thanks for your response

 

[bkrike]

So, are any services enabled?

Also- what line numbers are you dealing with and programming?

 

[leardininwc]

No Services are enabled and all Service Modes are "manual". I also turned the DRT to NO.

 

[leardininwc]

I am dealing with Line 10 and 11

 

[nortelnorstar]

you may have a port programmed to A&R with these lines that 1) has no phone attached 2) has an answer DN of the a set that A&R of these lines and 2) is CFNA/B to voice mail DN but has no mailbox. This produce a similar situation.

Marv

http://www.telemarv.ca

 

[leardininwc]

Thanks Marv. Something does not make sense. If what you say it's true,why when I program the AA to answer after
3-rings, it answers after 1.5-rings
6-rings, it answers after 3-rings
8-rings, it answers after 4-rings

Thanks

 

[bkrike]

that is strange like a bug. so is it now acting differently than in your original post?

Do you have any other open line ports you could use to do a temp test like CO12 or CO13 to see if it does the same thing. Or even put that line to a known good port, to see if something is wrong with the ringing.

Maybe try it on a different table?


Are these lines (10 and 11) from a different provider, or channel back. Do they ring normal on a buttset?

 

[nortelnorstar]

Your post has changed... originally you stated no matter where you set the ring delay the NAM answered after 1.5 rings.

Check the ringing cadence with a butt set. See if its normal or are you receiving a double ring. Move the lines to a diferent port on the system to see problem follows.

Marv

http://www.telemarv.ca

 

[leardininwc]

These lines are Verizon lines. I'll keep changing all I can think of. I remember having a similar problem with a Flash Voicemail about 2 years ago and the problem went away on its own. Maybe this Voice mail is POSSESSED!

 

[leardininwc]

Marv,
you are right. I get double ring. What does this mean? Each double ring should be counted as 2-rings?

 

[curlycord]

Double ring equals 2 rings yes. Call Verizon to have them remove it.

 

[leardininwc]

Thanks,

I can't believe it!

 

[curlycord]

Also for furture ref some Telco's give a certian pattern if the call is a long distance call also so have them check for that......probably a simple * code from the line for that one.

 

[leardininwc]

The rest of the lines have normal ring. This is a new Business using the same system and I didn't even pay attention to the double ring before you guys sugested. Thanks again. I guess I sould pay more attention to little details

 

[nortelnorstar]

Our job is all about details... Congrats on finding your trouble.

Marv

http://www.telemarv.ca