Nam os2 errors sys02025

[tanjune]

I our voicemail will not work. When I reboot the Nam it gives me an error of OS/2 !! SYS02025, OS/2!! SYS02027. It has been about 2 weeks since we had voicemail. Please give us help.

 

[cook1082]

what are the codes on the edge of the card in the Nam.

 

[gforce9]

I assume you have a terminal connected (to see OS/2 errors), do you have co-resident ACD on that NAM?

 

[tanjune]

Well we do not use ACD here and not sure what codes are on the card of NAM.

 

[gforce9]

If you have a terminal, do a "chkdsk" at the 'c' prompt. 'Size allocation' errors are ok, 'xxx crosslinked at yyy' indicate corrupted files. Where did you see these 'OS/2' errors? On a terminal?

 

[tanjune]

yes sir using the terminal

 

[tanjune]

i cannot get to the c prompt. it wont let me get pass the OS/2 !! SYS02025, OS/2!! SYS02027 problem after i do a reboot using the terminal.

 

[gforce9]

One of two things comes to mind: 1) If ACD resides on that machine (whether presently or in the past and the ACD was not deinstalled), and a dongel is not plugged into the parallel port, the machine may not boot. 2) There is an issue with either OS/2 or a sector on the drive gone bad. This scenario is most likely fatal and requires a new HD with OS/2 and the vm application loaded. You would have to rekey the database from scratch. I'm not sure how or if you can get from where you are at to a command line, but I would talk to an old OS/2 or DOS guy to get to a command line from where you are at, then run 'chkdsk'. If files are corrupted, you may be able to get around that. If the HD is failing, your done.

 

[tanjune]

gforce9, thanks for the reply I will prepare and wait for your next update! thanks again