mystery content taking up size in mailbox 1

[aliciaJ]

Greetings all -
I hope I'm just over-looking something stupid - but it's driving me crazy - I can't find it.

A user has hit her limit on email size restrictions - so she deleted a whole bunch of stuff. I look at her email on her computer and my computer (different workstation/profile) and this is the summary when you right click Inbox, Properties, Folder size:

Folder size: 53391K
Total Size (Fld+SubFld): 54831K

SubFolderName Size (Fld/Fld+Sub)
Calendar 388K/388K
Contacts 141K/141K
Deleted Items 43K/43K
Drafts 2K/2K
Inbox 446K/446K
Journal 1K/1K
Notes 1K/1K
Outbox 0K/0K
Sent Items 412K/412K
Tasks 6K/6K

My issue and question - WHERE IS THE 53,391K ??? Am I losing my mind?

I know that the total folder size also has things like rules and signature files, etc as part of the mailbox size without actually being in a folder.
She has no rules, and no signature file (not even stored to choose from). Are there other things I can look for?

She has a personal folder, but it's way bigger than this and when I delete it, the mailbox size looks the same.
Her total items is 1,282 and her deleted K (viewed from exchange admin) is zero K. (I had set her mailbox to 0 day deleted item retention trying to troubleshoot last week.)

(If it matters, it's exchange 5.5 SP3, Outlook 2000 and this is the only user/mailbox with this problem that I know of.)

ANY suggestions would be greatly appreciated!
aliciaJ

 

[Empeethree]

One place I had problems with was attachments in the calendar (from meeting request). After deleting them, things went back to normal.


hth
Rob

 

[aliciaJ]

All -
I found the solution to this!!

From Outlook, if you open the mailbox in question as an additional mailbox (under Tools | services | properties of the exchange server | advanced | Add )

and then, back in outlook, you click on this newly opened mailbox name ("Mailbox - User Name&quot,

somehow this user (and another in my org) dragged messages (and actually pst files, too, somehow!) to the "root" of the mailbox.

This is not in the inbox, or any sub-containers or folders below - but to the "top of the information store."

You can do a search to find any of these messages by fields, and it will list these messages as being located in the "top of the information store."

As far as I can tell by testing, the open outlook profile cannot see these messages - you can only see them when you open an additional mailbox. (At least in Outlook 2000 SR2)

Wild stuff - but wanted to post in case someone else another day came across this, too!

Have a good one,
aliciaJ

 

[CoopTech]

Help

I have a similar situation only this time it's the # of items that's high.
The mailbox statistics in Ex Admin reports 1,540 k in size and 69,508 items!
On the users Outlook client there are only about 200 items I can find. No journaling or anything else!
We'd like to correct it.
Running NT40 sp6 with Ex5.5

Any Ideas?

Thanks,


D Bp

 

[aliciaJ]

D Bp -
Some others wrote this the other day on this site... I just cut and pasted.
Good luck,
aliciaJ
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Xybertron (MIS) Feb 2, 2002
Mailbox resources is almost never right.

isinteg -fix -test mailbox will get it right with one of the newest versions of isinteg

Open mailbox in Outlook. Right click outlook today -> properties -> folder size
Dan
Microsoft Exchange Support @ Microsoft
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Zelandakh (MIS) Feb 5, 2002
Xyber - can you run that on a live Exchange server without messing anything up? Mine is hopelessly out and is listing me with 9,800 items when I've only got a hundred or so.

Does it also give size of mailbox too? Some of my users are listed as having 1GB mailbox!!!

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Xybertron (MIS) Feb 5, 2002
Yup it fixes all the above

Q259675
Dan
Microsoft Exchange Support @ Microsoft