Mystery 1 added in front of number 1

[84Mike]

Can someone please explain to me why my switch is adding a 1 in front of the dialed number below?

I am dialing 9724xxxxxxx but the system is changing to 1724xxxxxxx


14:10:48 TRACE STARTED 07/28/2016 CM Release String R016x.03.0.124.0
14:10:52 active station 1469 cid 0x277a
14:10:52 G711MU ssff ps:20
rgn:15 [10.1.50.152]:2546
rgn:1 [10.1.50.42]:28384
14:10:56 dial 9724xxxxxxx routeREFIX|HNPA|ARS
14:10:56 term trunk-group 64 cid 0x277a
14:10:56 dial 9724xxxxxxx routeREFIX|HNPA|ARS
14:10:56 route-pattern 4 preference 1 location 1/ALL cid 0x277a
14:10:56 seize trunk-group 64 member 30 cid 0x277a
14:10:56 Setup digits 1724xxxxxxx
14:10:56 Calling Number & Name 724xxxxxxx Lxxxx, Mike
14:10:56 G711MU ssff ps:20
rgn:15 [10.1.50.152]:2546
rgn:1 [10.1.50.92]:23856


Really appreciate any direction on this. Thanks!

 

[84Mike]

I should note that 9 in the original number is the outside line code, which you probably already understood.

 

[joe2938]

check your route pattern, does it have a prefix of 1 in it? if so then this is why

 

[84Mike]

Joe, thanks for the response...but no prefix

SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 64 5 724 1 n user
2: 61 5 724 1 n user
3: 8 4 724 1 n user
4: 9 3 724 1 n user
5: n user
6: n user

 

[joe2938]

then what is the 1 next to your npa then

 

[84Mike]

Labeled "Pfx Mrk", which I haven't yet found in any manual to describe the options. But, something interesting...seems to only be happening when I dial my cell phone number. I just added '7245551212' to my ars table, same route pattern...but no 1 added at the beginning.

14:53:49 TRACE STARTED 07/28/2016 CM Release String R016x.03.0.124.0
14:53:50 active station 1469 cid 0x2a5a
14:53:50 G711MU ssff ps:20
rgn:15 [10.1.50.152]:2546
rgn:1 [10.1.50.42]:29576
14:53:54 dial 97245551212 route:HNPA|ARS
14:53:54 term trunk-group 64 cid 0x2a5a
14:53:54 dial 97245551212 route:HNPA|ARS
14:53:54 route-pattern 4 preference 1 location 1/ALL cid 0x2a5a
14:53:54 seize trunk-group 64 member 28 cid 0x2a5a
14:53:54 Setup digits 7245551212
14:53:54 Calling Number & Name 724xxxxxxx Lxxxx, Mike
14:53:54 G711MU ssff ps:20
rgn:15 [10.1.50.152]:2546
rgn:1 [10.1.50.93]:31368

 

[joe2938]

so just to be clear, do you have a prefix of 1 on the other route pattern that inserts the 1

 

[4merAvaya]

Change the Prefix Mark to '4' to stop sending the 1. Below is the link to the CM 5.2 screen reference guide. Look in the route pattern section for use of the prefix mark.

Kevin

support.avaya.com/css/P8/documents/100059378

 

[84Mike]

To be clear..I am sending 2 different numbers thru the same route pattern. One number gets the prefix, the other number doesn't.

What's worse? I have tried changing my cell number to use a different route pattern, but still goes thru route 4 every time.

 

[joe2938]

then somehow these two number entries in ars must be programmed differently

 

[84Mike]

It's not the route pattern. Somehow, my cell number is getting a 1 added, where no other number seems to get. So, in turn, the system chooses the route pattern after adding the 1 in front. I need to find out where this 1 is being added.

[highlight #FCE94F]list ars route-chosen 724xxxxxxx <---Cell number[/highlight]

ARS ROUTE CHOSEN REPORT

Location: 1 Partitioned Group Number: 1

Dialed Total Route Call Node ANI
String Min Max Pattern Type Number Location

[highlight #FCE94F]1724[/highlight] 11 11 4 hnpa all

Actual Outpulsed Digits by Preference (leading 35 of maximum 42 digit)

1: 724xxxxxxx 9:
2: 724xxxxxxx 10:
3: 724xxxxxxx 11:
4: 724xxxxxxx 12:
5: 13:
6: 14:
7: 15:
8: 16:



[highlight #FCE94F]list ars route-chosen 724xxxxxxx <---Home number[/highlight]

ARS ROUTE CHOSEN REPORT

Location: 1 Partitioned Group Number: 1

Dialed Total Route Call Node ANI
String Min Max Pattern Type Number Location

[highlight #FCE94F]724938[/highlight] 10 10 1 hnpa all

Actual Outpulsed Digits by Preference (leading 35 of maximum 42 digit)

1: 724xxxxxxx 9:
2: 724xxxxxxx 10:
3: 724xxxxxxx 11:
4: 724xxxxxxx 12:
5: 724xxxxxxx 13:
6: 724xxxxxxx 14:
7: 15:
8: 16:

 

[kyle555]

is your phone in off pbx station mapping? just a guess

 

[84Mike]

Yes, in fact I am using EC500. Could that be affecting an outbound call, though?

 

[kyle555]

Only one way to find out Does your problem happen on all other 724 NPA numbers?

 

[84Mike]

And, adding get to that.. an EC500 call to my cell does not add the 1. I know, strange.

 

[kyle555]

Yup. But likely related!

 

[84Mike]

Well, I removed my cell number from off pbx station mapping...no change. Still inserting a leading 1.

 

[84Mike]

Boy, do I feel like a noob.


Just check ars digit conversion...and there it be! I could swear I looked there before, and didn't see it.

Problem solved. Thanks for all the suggestions.

 

[joe2938]

mike thanks for updating us so have some pink for that