MWI wong go off

[fromill]

CS1000 with 1140e phones & CallPilot. I have a couple of sets that have a red message light on and have no mailbox. How do I find out what turned these on and so I can turn them off?

 

[johnpoole]

you can search for mwi in cp to see if a mb does not have a matching mwi entered..example: mb 1000 can light a lamp on ext 1010 if you want... add mck key to your station.. press it once, dial the dn where the light is on, press it again the rls

a mik, lights a lamp, a mck turns them off

john poole
bellsouth business
columbia,sc

 

[johnpoole]

what rls?

if you turn lamp audit on, it cleans up lamps during drol.. it's on by default prior to rls 3..

btw if you trac a set prior to outting a mb, you may catch lamps on before they cause a problem... unless someone's set has a mik key, the mail turned the lamp on.. if you out a box, the mail can not turn it off..

prior to rls 12, you had to add a box, leave a msg and them delete the msg, delete the box then delete the mwa key

john poole
bellsouth business
columbia,sc

 

[fromill]

rls 5.5 I'm told. I had already checked CallPilot and didnt find the first phone in there anywhere. I programmed a mck key to my phone and shut the light off the first set.

I tried this with the other phone (3893) and can not shut the light off the same way. Below is the print out of it. Its an ACD set, so this may complicate it. It has a message waiting button for 3576 but there is no mail there either. Thank you.

REQ: prt
TYPE: 1140
TN 248 1 9 4
DATE
PAGE
DES
MODEL_NAME
EMULATED
KEM_RANGE

DES ITHD
TN 248 1 09 04 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 1
ECL 0
FDN 3500
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 22
SCI 0
SSU
LNRS 16
XLST
SCPW 0000
CLS CTD FBD WTA HPR PUA MTD FNA HTA TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRA NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDD CFXD ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
VOLA VOUA OUSD OBPD CDMR ICRD MCDD T87A KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 3500
LHK 4
LPK 4
PLEV 02
DANI NO
AST 00
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 2573 0 13893
SPV
01 XMWK 3500 3576
02 NRD
03 SCR 3893 0 MARP
CPND
NAME Firstname Lastname
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 2893 D MARP
CPND
NAME Firstname Lastname
XPLN 27
DISPLAY_FMT FIRST,LAST
05 MSB
06
07 SCN 3576 0
CPND
NAME Help Desk
XPLN 27
DISPLAY_FMT FIRST,LAST
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 3500
17 TRN
18 AO6
19 CFW 16 3500
20 RGA
21 PRK
22 RNP
23
24
25
26
27
28
29
30
31
DATE 15 DEC 2008