Music on Hold Quesion - S8710

[phoneguy01]

On a distributed system - S8710 with several remote gateways - is there an easy way to allow music on hold at one or more of the remote gateways so that the music is there but only at that remote site and not heard by the users in the other locations? I have one site working so far (a remote gateway) but I had to restrict MOH via the COR for the other users so we don't hear it here. I'd like to have the option of making the music available per site so each site can have their own music or so that we don't have to hear that music here or in other sites.

 

[Callmaster]

we work in our location with some music groups

for example

change music sources

MUSIC SOURCES

Source No. Type Source Description

1: music Type: group 1 Music-on-Hold
2: none
3: none
4: none
5: none
6: none
7: none
8: none
9: none
10: none
11: none
12: none
13: none
14: none
15: none

after these administration you have to adminiser special tenants ...

change tenant 3 (for example)


Page 1 of 2

TENANT 3

Tenant Description: IM GF - GSM Uebergang

Attendant Group: 1

Ext Alert Port (TAAS):

Night Destination:

Music Source: 1

Attendant Vectoring VDN:

and in the station form from your location you change the TN: field






With best regards
Callmaster

 

[phoneguy01]

I remember the old days of tenant partitioning...but is this going to have any other implications if I simply setup the music groups and change the tenant number for the stations? Will the tenant partition they're assigned to mean some other things may or may not work based on the TN they're assigned to? Just want to be sure before I change the TN.

 

[phoneguy01]

Maybe I just answered my own question by reading the book just now. Looks like as long as you allow (set to Y) all the tenants to call back and forth, etc...everything continues to work as before as if they were all in one large/single tenant partition, it's just that the users are now officially in a different tenant partition, right?

 

[Callmaster]

yes you are right ...

on page two in the tenant partitioning form we gave the

permission



With best regards
Callmaster

 

[MarkH44]

You can also load the music on your VAL cards as an announcement number. You can then play those announcements as MOH. Obviously providing all use different callflows.

Good luck

 

[inerguard]

There is a much easier way.

Two sites, Site A (Main Server location) and Site B (ESS Servers)

On Site A do a ch sys fea and set

Music/Tone on Hold: music Type: group 1

Now change: -

change moh-analog-group 1 Page 1 of 4
MOH GROUP 1

Group Name: Music-on-Hold

MOH SOURCE LOCATION
1: 01A1016 16: 31: 46: 61:
2: 05A0904 17: 32: 47: 62:


The system at Site A will play the music source from the nearest location, so Site A plays the music from 01A1016

Site B plays music from 05A0904 as this is the nearest music source.

You don't need tenant partitioning or any other setup.

Doing it this way means you can have lots of sites and they all play their own music source.


[Started on Version 3 software 15 years a go]