MultiVantage 11 G3si Capacity question

[AvayaHelp]

I just had three more Trunks added last night and in talking to the Tech I was explained that the si can only accomodate 248 simultaneous calls at once regardless of the Trunk Cap I install. Is this for both inbound and outbound at the same time? Can someone explain what this means exactly? I have a Call Centre that by March will be getting at least 35,000 calls a month, do I have to start panicing now?

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[4merAvaya]

Each Port Network in a G3si can support 248 simutaneous 2-party conversations. That number starts to change as you use features like 6-way conferencing. The G3si can support up to 3 Port Networks (3 cabinets) with a maximum of 400 trunks and 2400 stations. With all 3 PNs installed you could have about 650 simutaneous conversations.

Kevin

 

[PBXinfo]

Here is an excellent document that has system capacities for Definity R9.5 through Communication Manager R1.3

http://www.pbxtech.info/showthread.php?t=851

 

[AvayaHelp]

PBXinfo - I tried to view the file but it does not seem to load, I guess I have to register? Crap I hate registering to all these web sites just for one look at info that may help me.

4merAvaya - If I understand you correctly I have two cabinets so I should have a max of 456 consecutive inbound/outbound calls capacity?

Avaya, Octel, AUDIX, CMS and other fun stuff.

&quot;There is always a way, it may not be pretty but there is always a way.&quot;

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[AvayaHelp]

Sorry justy so we are clear - Cabinet A &amp; B used as one with 50/50 split of the hardware.

Avaya, Octel, AUDIX, CMS and other fun stuff.

&quot;There is always a way, it may not be pretty but there is always a way.&quot;

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[europe]

4merAvaya meant Port Networks connected to each other with a fiber optic cable cabinet B just stacked upon a A cabinet is still one Port Network.

So he basically meant two stacks NEXT to each other

Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[Technician101]

Please tell me you mean you added 3 more T1's and not "trunks", if you actually have that many 'trunks' then you need a consultant to come in quickly. As a rule of thumb we never put more than 8 T1's in any given port network to maintain a non-blocking switch. How many 'trunks' do you have now and how many stations will be using them? Are your calls going to be inbound or outbound, are you going to use a dialer and if so will it have its own trunks or sharing the PBX. Outbound calls will give your people a busy but inbound will give customers a busy (not a good thing). You may need to add a port network but for 35K calls per month you may be overtrunked now.

 

[AvayaHelp]

Technician101
Excuse the nOOb in me but yes I meant added 3 T1s for a total of 4. So if I understand things I am using 174 trunk ports from 5 trunk groups with 226 trunk ports still available. I also have a MAPD and will get another one soon. All the calls will be a mix of inbound/outbound as that is the nature of our business here. The number of stations is where I get a little confused, here is what I have:

VOICE TERMINALS
Station Button Memory (units): 8 % 92 % 662400
Station Records: 321 2079 2400
Stations (includes BRI stations): 194 - -
Stations With Port: 122
Stations Without Port: 72
Other Stations: 127 - -
TTI Ports: 57 - -

I do not have cabs A & B fibered. So I hope this info helps get the answer I am looking for.

Avaya, Octel, AUDIX, CMS and other fun stuff.

&quot;There is always a way, it may not be pretty but there is always a way.&quot;

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[Technician101]

Your B carrier is just that, a B carrier. It is strictly a continuation of the A carrier to provide you with more slots where cards can be installed. An expansion port network is a completely different animal. Now you have cards 01AXXXX and 01BXXXX, if you had an expansion they would show as 02AXXXX. It is not a matter of adding fiber between the two cabinets you already have but a matter of reengineering your switch although I do not see a need for you to go that way as of yet. You only have 122 stations and 96(174?) trunks (4 T1s x 24 channels). Thats almost a trunk per station! 5 trunk groups? 4 T1s? are you splitting the Ts for some reason? You might want to do 'list meas trunk' to see what your utilization is. Good luck

 

[AvayaHelp]

Thank you.

Avaya, Octel, AUDIX, CMS and other fun stuff.

&quot;There is always a way, it may not be pretty but there is always a way.&quot;

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[n00benduser]

FixerOfPhones (Programmer) Feb 26, 2004
Technician101
Excuse the nOOb in me but yes I meant added 3 T1s for a total of 4. So if I understand things I am using 174 trunk ports from 5 trunk groups with 226 trunk ports still available. I also have a MAPD and will get another one soon. All the calls will be a mix of inbound/outbound as that is the nature of our business here. The number of stations is where I get a little confused, here is what I have:

HAHA..I have that effect on people...MUWAHAHAHA

 

[AvayaHelp]

Yes nOOb I stole the name from you, ;-)

Avaya, Octel, AUDIX, CMS and other fun stuff.

&quot;There is always a way, it may not be pretty but there is always a way.&quot;

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D