I have an analogue DN used as a helpdesk not physically connected but presented on 2 x M3904 users handsets. At present when a call is received any of the 2 operators can take the call however if another call is received this will go to voicemail. Is it possible for the second call to ring on the spare operators handset and be handled and the third call to go to voicemail?
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Multiple calls - one DN 4
- Thread starter bungy43uk
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bhassell2000
Technical User
can you build it as a MCR key on the 3904s?
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bhassell2000
Technical User
did you take the number off all the 3904s beofre you tried to add it as an MCR?
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bhassell2000
Technical User
no, just the ky that you want your help desk number to ring on.
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bhassell2000
I tried doing that first time round - Key 0 remained as SCR **** and tried adding KEY 3 MCR 4040 but wouldnt have it. Another handset still remained with both key 0 and key 3 as SCR - so I removed nulled key 3 on the second phone and tried again - still no joy.
I tried doing that first time round - Key 0 remained as SCR **** and tried adding KEY 3 MCR 4040 but wouldnt have it. Another handset still remained with both key 0 and key 3 as SCR - so I removed nulled key 3 on the second phone and tried again - still no joy.
bhassell2000
Technical User
can you remove the dn from the analog phone and try to add the MCR keys?
LeeMcCauslin
MIS
Pretty sure bhassel has it right - The analog appearance is scr and THAT is the conflict between scr/mcr. The 3904 sets don't care what kind of dn keys they have - I have sets with ACD keys, SCR keys AND mcr keys - all different numbers of course.
But I was pretty sure the OP said there was an analog appearance of the dn he wants as mcr and you have to get rid of that.
But I was pretty sure the OP said there was an analog appearance of the dn he wants as mcr and you have to get rid of that.
Cool Hand Luke said:
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StanleySteamer
Technical User
Remove all appearances of the DN on digital/ip sets.
Make the analog TN CLS MCRA.
Then put the DN back on the other sets as MCR.
Make the analog TN CLS MCRA.
Then put the DN back on the other sets as MCR.
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- #17
Ok my options are 1 of 2 as follows:
1. I remove all appearances of 4040 on the 2 operator handsets then out the existing Analogue DN 4040 and re-present as an MCR on key 3 on both the operators handsets. Obviously their prime DN remains SCR XXXX on key 0.
2. Remove all appearances of 4040 on the 2 operator handsets, change analogue DN 4040 to CLS MCRA and re-present as an MCR on key 3 on both the operator handsets.
Assuming this will work ok how do we get a call to jump into 4040 voicemail when the third caller rings in?
1. I remove all appearances of 4040 on the 2 operator handsets then out the existing Analogue DN 4040 and re-present as an MCR on key 3 on both the operators handsets. Obviously their prime DN remains SCR XXXX on key 0.
2. Remove all appearances of 4040 on the 2 operator handsets, change analogue DN 4040 to CLS MCRA and re-present as an MCR on key 3 on both the operator handsets.
Assuming this will work ok how do we get a call to jump into 4040 voicemail when the third caller rings in?
bhassell2000
Technical User
you don't have to out the line on the analog, just remove the lines on the 3904s, change the CLS on the analog to have MCRA. Put the MCR keys on the 3904s and have the MARP of the line stay on the analog wioth forwarding to voice mail and it will follow the forwarding of where ever the MARP is.
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- #19
bhassell2000
Technical User
awesome, glad we could all help!!!
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