MSN Messenger help...

[zib]

Hi,

My friend is trying 'Remote Assistant' so that I can help in solving some issue in his PC. I accept the request, but later it never gets connected. The message 'Check network or remote end cancelled' appears...

I am using wireless internet connection and so is my friend. ISP is terminating on a home-router.

Any resolution?

Thanks
Zi

 

[linney]

Which version of MSN Messenger are you using, is it the 8.1 Beta in both machines?

What firewalling (including hidden firewall components in virus scanners) are on both machines?

Remote Assistance won't connect

http://groups.google.com/group/micr...d+cancelled+messenger&rnum=1#d2b3cf24ab9932ee

Windows XP SP2 Firewall blocks offers of Remote Assistance

http://support.microsoft.com/default.aspx?scid=kb;en-us;555179&Product=winxp

300546 - Overview of Remote Assistance in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;300546&FR=1&PA=1&SD=HSCH

306045 - Remote Assistance Session Cannot Connect

http://support.microsoft.com/default.aspx?scid=kb;en-us;306045&FR=1&PA=1&SD=HSCH

http://support.live.com/eform.aspx?...lsupport_home_options_form_byemail&ct=eformts

 

[zib]

It is not working... there are no firewalls...

Need to connect urgently...

Is there any scribblepad through which I can teach my friend maths/symbols through this remote assistance?


Thnks for ur help

 

[ArizonaGeek]

You can get a third party remote software installed, VNC is free and very easy to use.

Also, you mention you are using wireless routers, make sure your friend has TCP/IP port 3389 forwarded on his router otherwise you won't get in. You'll need to do the same for the ports 5800 and 5900 on VNC if you use it.

Just a couple of options for ya...

Cheers
Rob

 

[tlcscousin]

If behind a router try port forwarding port 3389 and make sure firewall is shut off while testing connection.

http://portforward.com/english/routers/port_forwarding/routerindex.htm

This site shows port forwarding for quite a few routers.

 

[linney]

A new update to MSN Messenger to version 8.1.0178 was released yesterday, you could get it from the Messenger Live site and try your luck with that. If you have XP's Windows Messenger installed you could try using that. You could even try NetMeeting which is installed in XP and resurrected by typing "Conf" in the Start Run box. I'm not sure that it has a "whiteboard" facility like the first two.

330117 - Running Both Windows Messenger and MSN Messenger 5.0 in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;330117&FR=1&PA=1&SD=HSCH

330113 - Remote Assistance, Application Sharing, or Whiteboard Session Does Not Start After Remote Computer Accepts Your Invitation

http://support.microsoft.com/default.aspx?scid=kb;en-us;330113&FR=1&PA=1&SD=HSCH

324214 - You Cannot Make Phone Calls or Start Voice or Video Conversations with Windows

http://support.microsoft.com/default.aspx?scid=kb;en-us;324214&FR=1&PA=1&SD=HSCH

304731 - Error Message When You Invite a User to a Remote Assistance Session by Using Windows Messenger

http://support.microsoft.com/default.aspx?scid=kb;en-us;304731&FR=1&PA=1&SD=HSCH

300546 - Overview of Remote Assistance in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;EN-US;300546

301529 - Supported Connection Scenarios for Remote Assistance

http://support.microsoft.com/default.aspx?scid=kb;EN-US;301529