MS Office 2003/xp-pro:sp2

[eyetry]

Just got a call from a friend related to his recent upgrade from Office 2000 to Office 2003 on his XP-Pro sp2 machine.

Seems he can't open old office docs. He is able to create new office docs but can't reopen them.

Apparently, Excel tells him his virus software won't allow it. In Word he's getting a message related to templates. (Haven't seen the messages so I can't " them. )

He's scanned his computer with his antivirus using updated defs and found no problems. He's also uninstalled the antivirus but received the same messages.

Anyone familiar with this type of issue? and a solution?

 

[linney]

There might be some clues in this lot.

http://groups.google.com/groups/search?q=can't+open+old+office+docs+2003&qt_s=Search

Otherwise try your luck via the Online Help accessible from the Office Application's Help Menu, or try the the "Detect and Repair" option in Help.

You could also look to the MS Office forum for expert help.

http://www.tek-tips.com/threadminder.cfm?pid=68