MS IntelliMouse not detected by PC after bootup

[Dbyte]

I tried to install a new MS IntelliMouse (v3.0, optical, not wireless) onto a Compaq Presario running Windows XP Home. The mouse is connected to my PS/2 port. I ran the CD that came with the mouse to install IntelliPoint 5 - no problems. When the PC reboots the mouse is not detected. I tried to re-install the mouse & got the following error message: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)" There is no specific file listed. Here is what I've already tried:

1. Connected other mice (a 2-button MS mouse, a Belkin wireless, & Logitech optical) & ran their respective software to install all configuration data.
2. Copied over all driver files from Compaq Recovery CD into C:\Windows\system32\drivers\ to ensure all were present & in their default state.
3. Reran mouse software CD to assure files were copied correctly/completely.
4. Norton Systemworks detects no problems.
5. Ran Regclean.

The following drivers are listed under Driver Details for the mouse: i8042prt.sys, mouclass.sys, point32.sys, & ipcoin2.dll (in system32 folder). All drivers are digitally signed by MS.

I now have no working mouse on my PC. Help me?!? I don't believe it's 1 of the drivers itself, but maybe 1 of the related binary files or something in the registry. I can't find any info regarding which file/registry entry might control this for the mouse. Is there any way to bring all related software, drivers, & registry settings back to their default (original) state? What files control mouse drivers/configuration/function? Any tips on fixes or diagnostics are greatly appreciated. I need to use a PS/2 mouse on this machine, as I will soon be installing a KVM switch to be able to access a Linux box.

Thanks for any help,
-Dbyte

 

[micker377]

Try going to "Add/Remove programs" and remove all mouse drivers. Shut down. Plug in a standard mouse and boot back up, Windows should recognize the standard mouse. If this doesn't work, you may have to go to Safe Mode > Device Manager and remove ALL references to the mouse.

 

[Dbyte]

I've been poking around some more & found the following entry in my System Event Viewer:
-----
Event Source: lsermous
Event Type: Error
Description: the hardware resources for are already in use by another device
-----
Any thoughts on what this might be pointing to?

Micker377, how do you specifically remove drivers in "Add/Remove Programs"? I thought you could only remove entire applications there. I'll look into that also tomorrow evening. Thanks for the tip.

 

[jrbarnett]

lsermous is the driver for the Logitech Serial Mouse.

If you didn't uninstall the other mouse software (ie you have 3 mouse software packages installed simultaneously) this is likely to be a cause of conflict.

John

 

[Dbyte]

I uninstalled all mouse software packages (2 of them) & did multiple reboots (hard & soft ones). Mouse was never detected or installed. Then I re-installed the MS Intellimouse software - same error message as in my 1st post (Code 39). Here's the kicker: on a whim I uninstalled the MS software & re-installed the Logitech software. Now my MS Intellimouse is detected @ bootup & works! Unfortunately I can't configure all of the buttons as I'd like. It appears that the Logitech software/drivers have somehow created a dependence on them to have any mouse functionality. Any other ideas on what the heck is going on here & how to correct it?