mouse not highlighting text in word 2000

[jatkinson]

I have a user who is using W2K pro and Office 2000, when she is typing letters in work she cannot use the mouse to highlight i.e. block text nothing happens.

I have restarted word and opened up blank docs but still nothing. does anyone have any idea what is causing this?

 

[xlhelp]

jatkinson,

Anne is actually more experienced with Word kind of things then I may be. I also tend to assume everything is default, which is not usually the case. Here are pasted snippets of explanation from MS of how Word works when starting up.

The Normal.dot template behaves differently from your other "custom" templates, and Word searches for it differently from the way it does in earlier versions of Word.

If the Normal.dot template is not located in one of the folders where Word expects to find it, Word does not "see" it and cannot use it. The first Normal.dot template that Word finds, Word stops searching and uses it as the Word global template.

If you have multiple Normal.dot files on your system, Word uses the first one it finds in its search path.

Word searches for Normal.dot in the following order when Word is run from your computer (and not Network)
In the User Templates folder. Default folder is C:\Documents and Settings\ Username\Application Data\Microsoft\Templates

If Normal.dot is not found in the User Templates folder, Word then searches in the Word Program folder. C:\Program Files\Microsoft Office\Office (and any Template folders within)

If Word does not find Normal.dot in the Word Program folder, Word searches the Workgroup Templates folder (if one is specified).

If Word still does not find a Normal.dot template file, Word creates a new template in the folder specified by the User Templates path.
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