More VU Stat questions

[1arky]

1arky (ISP) Feb 4, 2005
I also have a VUStats question. I need each agent to view the total extension out calls they have since login.
The extension-out-calls is an agent data type.
I have tried many ways but the stats clear after 60 min.

Can anyone shed some light on this.
This is how it is today
hange vustats-display-format 9 Page 1 of 1
VUSTATS DISPLAY FORMAT

Format Number: 9 Object Type: agent
Next Format Number: none Update Interval: polled On Change? n
Data Field Character: $
Number of Intervals: 24

Format Description: OUT CALLS TODAY $$$$

Data Type Format Period Threshold RC Ref
1: extension-outgoing-calls day
2:
3:
4:
5:
6:
7:
8:
9:
10:

Measurement period not allowed for this data type

The object type is agent and update is polled. I have tried all the other 30,60,etc. These are direct agents but the split/skill doesnot offer the data element. We are using S8700

 

[dufus2506]

I believe that to get a 'day' measurement, you have to have licened 'vu-stats enhanced'

Do a 'display system-parameters customer-options' to see if you have taht option.

Carpe dialem! (Seize the line!)