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More caller details on a 9650 Display

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jeffjacobs

Technical User
Feb 3, 2003
94
US
We are running CM 5.2.1 with mostly 9650 telephone sets. Now that we have integrated our PBX with the network our management wants to do all kinds of IP related applications with the phones. For example on the display they want to see not just the name and number of the person calling, but also the business unit and the location.
I have heard that some of this can be accomplished by making some changes with the Network Regions in the PBX. Does anyone have details?
Even if we could get this additional information, how would it display on the small call appearance line of a 9650?
We have one 9670 to test with. Has anyone used this phone? Could we accomplish this request with the 9670? Any documentation?
 
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