Monitoring calls to stations

[TexSan]

I have a requirement to monitor the dialed and recieved numbers between two stations. Not the conversation, just who called who type stuff. My customer is not using call accounting software or features on this PBX because it is on a private network. Does anyone know how to monitor the calls to and from a station on a G3r V11?

Thanks!

TexSan

 

[nohuhu]

TexSan,

the easiest way would be to use intra-switch cdr and some call accounting system. it doesn't have to be fancy and expensive, it just should show a log of calls in human-readable form. on the pbx side, as i said, the key word is 'intra-switch cdr'.

 

[TexSan]

Thanks for the response. Using intra-switch-cdr was what I wanted to do, but they do not have anything set up to capture any cdr data. I am writing a custom script to capture every 2 seconds the status of the stations and then writing that to a file. I am researching "status station" to make sure it will tell me if it is connected to another. I think it will. Let me know if there are any other suggestions.

TexSan

 

[phoneguy55]

Once you input your extensions in the intra-switch-cdr you can connect a PC to the SMDR output and run hyper terminal to collect the raw data.

 

[nohuhu]

TexSan,

in the simplest case you even don't have to setup anything to collect cdr data. since you have g3r, you have two options: either use a data module (74xx, 84xx or z3ax series) or tn799 circuit pack to store cdr over tcp/ip. in first case it's as simple as it gets: add a data module, connect it to a pc via straight serial cable, ch sys cdr and set your cdr endpoint to this module extension. then run some serial terminal emulator like hyperterminal, teraterm, tutty or whatever and collect your cdr data. it will be in the form of text strings that system will output through the data module every time a call is finished.
if you do have tn799 board and want to use software-only solution, fine. go there and download avaya reliable data transport tool. install it on a pc, start it, then add this pc's ip address as a node-name (using 'ch node-name ip' command), then do a 'change ip-services' and assign a service type 'CDR1' to this node with port 9100. don't forget to tick 'reliable' field if you want this transport to be reliable -- i.e. if the connection is broken, system will know it immediately.
then in the 'ch sys cdr' set the primary output to 'CDR1' and have fun.
nothing complex, really, and it will save you a lot of time on developing your script.

 

[mclellan]

If you want to trace the station continually, download the Call Flow Extract from

http://www.utilcall.com.

They have a switch trace utility you can use to continually trace a station without any timeouts.

It's a 10 day trial, so you should be able to get all of your data before it expires.


Barry

 

[TexSan]

Thanks everyone. Those are great suggestions.


TexSan