I am trying to move our MOH from recorders to a VAL Announcement board(TN2501). It seems to be working fine, except on incoming calls transferred to an extension whose coverage path is a vector? The transferred call rolls fine, but the music on hold is not released, both the caller and the receptionist can hear the recording?! It seems to be working fine for calls whose coverage does not roll to a vector.
Here is an example of one of the vectors:
Number: 21 Name: HelpDesk Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n Basic? n EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y Variables? n 3.0 Enhanced? n
01 wait-time 0 secs hearing ringback
02 goto step 7 if holiday in table 2
03 goto step 7 if time-of-day is all 17:15 to all 06:30
04 goto step 7 if time-of-day is fri 17:15 to mon 06:30
05 route-to number 3102 with cov y if unconditionally
06 stop
07 route-to number 3103 with cov y if unconditionally
08 stop
VAL Board setup:
26 3792 integ-mus 1 2 MOH-Utilities b NA0 y 64 01A13
27 3794 integ-mus 1 1 MOH-Admin b NA0 y 64 01A13
This is my first post so I hope I have included enough info?!
Thanks in advance for any help!
Here is an example of one of the vectors:
Number: 21 Name: HelpDesk Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n Basic? n EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y Variables? n 3.0 Enhanced? n
01 wait-time 0 secs hearing ringback
02 goto step 7 if holiday in table 2
03 goto step 7 if time-of-day is all 17:15 to all 06:30
04 goto step 7 if time-of-day is fri 17:15 to mon 06:30
05 route-to number 3102 with cov y if unconditionally
06 stop
07 route-to number 3103 with cov y if unconditionally
08 stop
VAL Board setup:
26 3792 integ-mus 1 2 MOH-Utilities b NA0 y 64 01A13
27 3794 integ-mus 1 1 MOH-Admin b NA0 y 64 01A13
This is my first post so I hope I have included enough info?!
Thanks in advance for any help!