MOH - on outgoing calls

[ddimitrie]

We have a CS1000M with 2 MOHs. Calls to 1 specific DID number go to a route which uses MOH-A. Calls to another specific DID go to another route which uses MOH-B. Calls to any other DID don't use MOH at all.

Here's one of the RDBs that has MOH.

>ld 21

PT1000

REQ: prt

TYPE: rdb

CUST 0

ROUT 60


TYPE RDB
CUST 00
ROUT 60
DES 2556577
TKTP FEX
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC D100
SBN NO
PNI 00000
NCNA YES
NCRD NO
ISAR YES
RTN 99
SID 60
MIN 1
MAX 8
NCOS 0
IEC ???
CPUB OFF
DAPC NO
BCOT 0
PTYP PRI
AUTO YES
DCDR NO
AUDN 6577
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 7260
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO
OABS
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
OOD 3
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096

IENB 5
TFD 0
LEXT 100
DRNG NO


PAGE 002

CDR NO
MUS YES
MRT 44
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
PLEV 2
ALRM NO
ART 0
SGRP 0
AACR NO

REQ:

I get the MOHs on incoming calls - each one has the correct one. But on outgoing calls, I don't get MOH.

I'm guessing this is because outgoing calls go to a route that does not have MUSic turned on.

What can I do? All outbound calls dial "9", then either "1"+"area code" or "area code" - how do we know that calls from specific phones should have one of the MOH sources?

Hope this makes sense.

Darlene

 

[bigindian65]

It will be on your outbound route for local & LD, set it on those routes.

Mato' Was'aka

 

[ddimitrie]

Wouldn't that put it on all outbound calls - the same MOH - I need 3 different things to happen --- callers from one location get MOH-1, callers from second location get MOH-2 and the rest of the outbound callers get nothing at all.

Darlene

 

[Triton101]

If you enable a route, I don't think you can limit 1 type vs another (of MOH) and I don't think you can select who gets it or not.....

When you say "Calls from 1 location get MOH-1" are these on callers on a different PBX connected via TIE lines?

 

[tnphoneman]

The only way to do this cleanly is with tennant service. That is an option you have to purchase.

 

[phonz1]

i agree, and it sounds ugly.... you can have different ways to call out of a switch, each of those, be it COT, TIE, etc can have MOH assigned to them, to play music. Typically I dont think you play music on an outbound call though.

 

[yyrkroon]

Music on the route is for inbound. Outbound calls relies on the terminating end to provide the music.

If the terminating end has no music or is a residental termination and you still want to hear MOH, then enable MOH for station, pick a good music source, you only get 1 choice per cutomer number.

 

[ddimitrie]

Thanks for all the information.

To TRITON101 - they are on the same PBX - one location is connected via fibre and a wall-mounted fibre remote cabinet; the other is connected via fibre, just simply IP sets plugged into the data switch.

The second site just recently converted over from a Norstar - I wish I had checked to see if outbound calls got MOH before we disconnected it. They are driving me crazy with all the comparisons about "How the Norstar did it and how the Norstar was just so wonderful". Problem is that we have no staff to go out and support the 50 "wonderful" 15-year-old Norstars all over the city that everyone loves so much - oops, guess I'm getting cynical!!

Thank you everyone
Darlene

 

[hawks]

If you call out and put the person on hold they will here your music. But like tnphoneman said the only clean way to do this is with Tennant services. This way you could set each group of phones as their own company if you want.

 

[acewarlock]

When I make an outgoing call and put it on hold, they get my MOH.

"We have a CS1000M with 2 MOHs. Calls to 1 specific DID number go to a route which uses MOH-A. Calls to another specific DID go to another route which uses MOH-B. Calls to any other DID don't use MOH at all."


Do you mean a route when you say (Calls to 1 specific DID) or do you mean the DN on a persons phone?

MOH is Route specific no DN specific, so if the route is programmed to hane MUS and a RT, then it will get MUS if put on hold.





This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[tnphoneman]

You also need to have a music source in each network group.