mitelinmyblood:
MOH has been haunting me for months. My issue is MOH volume is too loud. It is a 5 second job to adjust the volume for any PBX. With UCM, I need to re-import the wav file and adjust the input gain to a different level before I import the file. After I imported the file, the volume is lower but the music has random clicking sound. I have a TAC with Cisco for months now and I am heading to the USB solution.
They asked me to send them log files and trace files etc. It just took up too much of my time to deal with this "little" thing. I gave up!
I can feel your pain because I was a PBX admin for years. VAR does not own your problem - Cisco does! This is a very poor design to import a WAV then the system does something with the file. At one time, TAC imported my music file to their Lab and told me that they cannot duplicate my problem in the Lab. I told them to send me the imported file then show me how to apply it back to my system. After couple days she came back and told me she cannot send it to me because they build the system security so tight that there is no simple way to import a file back to the system!!!
Either solution should work with no issues. The imported WAV file method was working fine. We just did not notice the volume was too high until recently. I did another import last night in the middle of the night hope that the system was quiet and the computer can dedicate more time to the import task. The result is the same. There was clicking sounds.
I have another TAC with Cisco that has lasted six month now. It has to do with Unity. Some users, not all users, cannot access their voice mail via the phone. Unity broadcast the message, “you voice mail is not available now”.
Being a sys admin for Call Manager and Unity for two+ years, certain VOIP features are still in development mode! Take care!
