My sister is having a problem with her dial-up modem. Here are the symptoms, info, and things that have already been tried:
Whenever she tries to connect to the Internet she double-clicks her dialer and after a few seconds she gets a warning popup that states the modem is waiting for a dial tone, so of course it never gets the chance to dail. My first thought was the obvious one, either the phone line is not connected properly or the phone line itself is bad. I had her, via telephone, double-check all phone line connections by unplugging and replugging them in; and also check to see if there was any moisture or dirt at the connections - all of that was done and no problems noted. So I asked her to swap the old phone cord out with a new one - she did and still no dial tone.
She then swapped her telephone over to use the same line as the modem, but the phone worked just fine - no noise on the line and certainly a good dial tone.
I verified with her that Device Manager doesn't show any conflicts and that it shows the proper modem - all of that showed to be normal. I then had her display the modem's properties; everything looked normal and good - we even had her query the modem and that worked just fine. Viewing the error log didn't show anything wrong; it showed the modem initializing and just waiting for a dial tone. I then had her, while I was still on the phone with her, to attempt to use the modem and dial up; I heard a small "click" as the modem initialized and then, of course, she got the same popup.
Her phone line, as well as her whole system, uses an UPS to protect her from power surges plus there hasn't been any storms in her area since yesterday - and her modem worked fine yesterday. There has been no software, hardware, or driver changes since yesterday either. Her OS is WinXP Pro.
Any suggestions? I'm at the end of my rope. If you need any more info let me know.
All great accomplishments were once considered impossible.
Whenever she tries to connect to the Internet she double-clicks her dialer and after a few seconds she gets a warning popup that states the modem is waiting for a dial tone, so of course it never gets the chance to dail. My first thought was the obvious one, either the phone line is not connected properly or the phone line itself is bad. I had her, via telephone, double-check all phone line connections by unplugging and replugging them in; and also check to see if there was any moisture or dirt at the connections - all of that was done and no problems noted. So I asked her to swap the old phone cord out with a new one - she did and still no dial tone.
She then swapped her telephone over to use the same line as the modem, but the phone worked just fine - no noise on the line and certainly a good dial tone.
I verified with her that Device Manager doesn't show any conflicts and that it shows the proper modem - all of that showed to be normal. I then had her display the modem's properties; everything looked normal and good - we even had her query the modem and that worked just fine. Viewing the error log didn't show anything wrong; it showed the modem initializing and just waiting for a dial tone. I then had her, while I was still on the phone with her, to attempt to use the modem and dial up; I heard a small "click" as the modem initialized and then, of course, she got the same popup.
Her phone line, as well as her whole system, uses an UPS to protect her from power surges plus there hasn't been any storms in her area since yesterday - and her modem worked fine yesterday. There has been no software, hardware, or driver changes since yesterday either. Her OS is WinXP Pro.
Any suggestions? I'm at the end of my rope. If you need any more info let me know.
All great accomplishments were once considered impossible.