mobile workforce

[carb11]

Looking for a product for our mobile sales force. Has anyone used the mobile x? any thoughts? likes/dislikes? other ideas?

currently we're at R5.5 with SIP trunking as primary and PRI as backups. 99% of phones are IP.

Thanks

 

[johnpoole]

have not used mobile but.. if your team uses vpn, adding soft sets would be a clean intergration..

we have done that as well as using cfxa to send calls or msg notification to cell phones..

john poole
bellsouth business
columbia,sc

 

[NortelGuy1979]

We use MobileX. Works great, although I'd recommend using your PRI trunks rather than SIP due to DTMF detection if you want to use in-call features. It's simple and easy to hand off between your cell and desk set.

Only thing I don't like is that if you're on your PDN, calls that short-key hunt up don't go to the MobileX cell phone. There's a hint to that in the NTP where it discusses SCR vs MCR programming in the MobileX config.

-Matthew

Matthew - Technical Support Engineer

http://www.linkedin.com/in/matty79

 

[carb11]

Thanks for the info